it technician Bolton, England
Job description
The DMS Digital Group has thrived as one of the North West’s largest independent technology providers, with over 30 years’ experience. Our range of products and services span across several divisions – Managed Services, Print and Document Management, IT Services and Audio Visual.
Due to expansion in 2022 and continued growth plans for this year, we are currently recruiting for a Tier 1 and 2 Helpdesk technician.
Role
To suit an enthusiastic, IT Support Technician, who is happy to get involved in all aspects of the job.
Provide 1st and/or 2nd line support for all customers via phone, email or remote access.
Responsibilities
Log all incidents and requests within the managed service system.
Keep track of ongoing work and pick up incoming work.
Manage, prioritise and plan own work queue and deal with calls within SLAs.
Liaise with 3rd Party Suppliers to resolve issues for our customers.
Perform maintenance and upgrades of software and hardware in response to alerts, support tickets and customer needs.
Proactively drive your own workload, have the ability work under own initiative identify and drive through opportunities for improvement/change.
To create and maintain knowledge base articles to enable consistency.
Update and acquire information from clients.
Requirements
Excellent communication and customer service skills with a positive attitude essential.
Good problem-solving skills and ability to deliver consistently to tight timescales and changing priorities.
Working knowledge of Windows 10 & 11, Windows Servers, Microsoft Office, Active Directory, Azure Active Directory, Workgroups, Microsoft 365, TeamViewer, printing, and office technologies.
Ability to learn new technologies and terminology quickly.
You will have previous experience in a IT Helpdesk role.
Job Types: Full-time, Permanent
Salary: £18,000.00-£22,000.00 per year
Benefits:
- Company events
- Employee discount
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Bolton: reliably commute or plan to relocate before starting work (required)
Work Location: In person
