Job description

Love IT but don't want to sit at a desk all day? Looking to gain experience in the IT and airport industry? Then this position could be for you!

We are currently looking for an IT Support Technician to join our existing team working at London Heathrow, the UK's busiest and most exciting airport.

In this role you will be providing 1st line support of mission critical desktop IT passenger systems for check-in and departure. Key activities include;

● 1st line deskside support of users on site at Heathrow Airport.

● Windows desktop support.

● Printer support & preventative Maintenance.

● Configuring and installing new PC’s.

Training will be given on the specific hardware and software used on site but a basic understanding and interest in Windows PC’s and printer hardware is a requirement. Qualifications are desirable but not essential.

Job requirements:

● Ability to work effectively and efficiently as a member of the team.

● Ability to remain calm under pressure.

● Ability to ensure customer service targets and performance objectives are met and have good customer management skills in order to maximise customer satisfaction.

● Full UK manual driving licence or currently actively having driving lessons.

● Ability to obtain an airside badge which involves DBS clearance and suitable references for the previous 5 years with no gaps longer than 28 days.

Please ensure you are happy with the working shift hours below before applying;

● Working on a rotating shift pattern, covering the hours between 04:00 and 23:00 (start time varies), 365 days a year, including weekends and bank holidays. Currently the shift pattern is 6 days on and 4 days off.

ServiceTec also offers a comprehensive package of benefits, a starting salary dependant on experience plus 29 days annual leave, 4X base salary life assurance and a qualifying workplace Pension Scheme in-line with government legislation.

Apply via our Careers Page for immediate consideration: https://servicetec.bamboohr.com/careers/234

ServiceTec specializes exclusively in the provision of Managed IT Services to the world's airport and airline industries, managing, maintaining, monitoring and supporting business and mission critical systems faster and more efficiently than any other service provider.

Job Type: Full-time

Benefits:

• Additional leave
• Company events
• Company pension
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Referral programme
• Sick pay

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekend availability

Work Location: In person