Job description

We are currently recruiting for a IT Support Technician (level two IT support) candidate in the Peterborough area.

Purpose of the role

The IT support technician will be part of a busy dynamic IT services department at the forefront of our business. The successful candidate will be responsible for providing telephone and remote IT support to a user base of over 3000 users + with diverse requirements

Job description

· To provide a high level of service to our customers the business in a deadline driven environment and work to an agreed service level.

· Maintain relationships with fellow IT staff and the business.

· Ability to meet agreed service level and business driven deadlines.

· Ensuring excellent and professional communication.

· Ability to keep up on new and existing technologies

· A team player, is punctual, positive, organised and self-motivated.

· Has exceptional inter-personal, communication and customer service skills.

· Takes pressure in their stride and produces excellent results.

· Takes a calm, focused, considered and analytical approach to problem escalation situations

Experience and qualifications

· Trouble shooting skills

· Technical background of Windows 7/8/10 and Mac-based OS, Microsoft Office and 365
Experience of network & local printers.

· Good experience of internet browser software and configuration.

· Experience of providing support via remote control applications.

· Understanding of the basic concepts of networking in a structured cable environment.

· Good scheduling and time utilisation skills.

· Experience / good understanding of desktop technologies

· Server AD administration skills

The candidate will need a full, clean, UK driver’s license and preferably their own vehicle.

Training provided and opportunity for promotion.

STRICTLY NO AGENCIES PLEASE

Job Types: Full-time, Permanent

Salary: £26,000.00-£28,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Work Location: Hybrid remote in Peterborough, PE8 6NE

Reference ID: JR