IT Support Technician Peterborough, England
Job description
We are currently recruiting for a IT Support Technician (level two IT support) candidate in the Peterborough area.
Purpose of the role
The IT support technician will be part of a busy dynamic IT services department at the forefront of our business. The successful candidate will be responsible for providing telephone and remote IT support to a user base of over 3000 users + with diverse requirements
Job description
· To provide a high level of service to our customers the business in a deadline driven environment and work to an agreed service level.
· Maintain relationships with fellow IT staff and the business.
· Ability to meet agreed service level and business driven deadlines.
· Ensuring excellent and professional communication.
· Ability to keep up on new and existing technologies
· A team player, is punctual, positive, organised and self-motivated.
· Has exceptional inter-personal, communication and customer service skills.
· Takes pressure in their stride and produces excellent results.
· Takes a calm, focused, considered and analytical approach to problem escalation situations
Experience and qualifications
· Trouble shooting skills
· Technical background of Windows 7/8/10 and Mac-based OS, Microsoft Office and 365
Experience of network & local printers.
· Good experience of internet browser software and configuration.
· Experience of providing support via remote control applications.
· Understanding of the basic concepts of networking in a structured cable environment.
· Good scheduling and time utilisation skills.
· Experience / good understanding of desktop technologies
· Server AD administration skills
The candidate will need a full, clean, UK driver’s license and preferably their own vehicle.
Training provided and opportunity for promotion.
STRICTLY NO AGENCIES PLEASE
Job Types: Full-time, Permanent
Salary: £26,000.00-£28,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
Work Location: Hybrid remote in Peterborough, PE8 6NE
Reference ID: JR
