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copywriter United Kingdom

Sky

Full Time United Kingdom 10.56 - 12.04 GBP Today

Job description

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

“The UX copywriting team carefully scrutinise and contemplate each and every word our customers interact with on their TV screens and apps – and then we craft new solutions to make those products and services even better for them. From redefining the future of video content across TV, consoles, mobile and web, to launching innovative new TV and app products globally, we place the customer experience at the heart of every copy decision we make.” – Claire Field, Head of UX Copy

What you'll do

From the discovery phase through to delivery, you’ll be responsible for leading the UX copy on the TV interface projects you’ll work on whilst guiding your direct reports to do the same
Working closely with the Design and TV Products teams, you’ll demonstrate an ability to come up with innovative ideas, tackle problems creatively and shape these into clear, inclusive and important copy solutions that centre around customer needs
You’ll drive customer research, with the help of our UX research team, so you can make data-driven copy decisions
With help from our Design Ops team, you’ll maintain an efficient copy delivery process and be able to provide regular updates to partners whilst delivering to schedule
The need to constantly evolve or create new customer experiences will always be at the forefront of everything you do, and you’ll stay on top of wider design and technology trends to make this happen
You’ll actively own the team to champion the value of UX copy practices across the wider business, plus play a keep part in keeping the digital lexicon and style guide up to date

What you'll bring

Extensive experience in writing and refining content for a consumer-facing digital product, service, website or app. This could be as a UX writer, content designer or content strategist
A strong portfolio of work that shows how you work with others, your thought process and, of course, examples of your UX writing skills
Excellent written and creativity skills – you need to believe in the power of words, know their rules, but also know when you should break them
Excellent communication and stakeholder leadership skills to clearly convey copy decisions to different delivery skillsets
The ability to consistently uphold the UX Copy team’s principles, style guide and templates, and be able to balance these with Sky’s brand guidelines and product KPIs
Solid understanding of how to adapt tone of voice for different customer journeys – and a desire to design for all with your inclusive design approach
Strong attention-to-detail, and the ability to lead multiple projects at the same time
A willingness to get stuck in with our close-knit team who enjoy debating when to use an en dash and when to use an em dash, but also enjoy getting together over team lunches and socials

Not essential but preferred:

A qualification in English, anthropology, communications, journalism, technical writing, publishing, marketing, advertising or validated equivalent experience
Knowledge of how to write screen reader scripts
An understanding of content localisation standard methodologies
Background in writing user interface copy for TV
Proficiency with tools/software such as Figma, Miro, Asana and Confluence

Not essential but desirable:

Written proficiency in German and/or Italian

Team overview

Product Management

Our Product Management team works closely with our design, delivery and business teams to create an unforgettable experience for our customers. From streaming products like NOW, to providing smart entertainment products like Sky Glass and Sky Go, and creating unforgettable Connected Living experiences, we’re the problem solvers who find smarter and simpler ways to connect customers to more of what they love.

The rewards

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster:

Sky Q, for the TV you love all in one place
The magic of Sky Glass at a best-in-class rate
A generous pension package
Private healthcare
Discounted mobile and broadband
A wide range of Sky VIP rewards and experiences

Inclusion & how you'll work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space

Osterley

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

We'd love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

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