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• DAVROC LIMITED – JOB DESCRIPTION

JOB TITLE

IT Support Graduate (Help Desk)
DEPARTMENT
IT

REPORTING TO

IT Co-ordinator

JOB PURPOSE
We are looking for an individual to work within the IT department to assist with the support and maintenance of systems, an element of this will include ensuring good-housekeeping of system data across the business. Working within the team, you will assist in the evaluation, design, documentation and implementation of network systems and communication technologies in line with business strategy. FULL TRAINING AND SUPPORT WILL BE GIVEN.

MAIN RESPONSIBILITIES

• Ensure the team provides effective support to users on all IT related issues.
• Work with the team to maintain the company’s infrastructure including upgrades, backups and troubleshooting.
• Act as a business partner with business functions to understand roles and IT requirements.
• Help ensure the maintenance of accurate databases in our ERP and MRP systems across the Group.
• Assess working practices/processes to identify and drive forward improvements.
• Help to implement recommended changes as appropriate and within agreed budgetary figures.
• Assist with support of any major incidents.
• Work on server installation and hardware maintenance.
• Assist in the update and maintenance of Company IT policies and procedures to meet current legislative and Company requirements.
• Ensure regular communication within IT Department.
• Ensure regular communication with Managers to all areas of the company.

PERSON PROFILE
We anticipate that a graduate, , preferably Computer Science, you will have knowledge of but limited experience of

• Good knowledge of Microsoft Office and 365
• Experience or interest in MRP systems
• Knowledge of Hyper V virtualisation & Terminal services
• WAN/VPLS Network knowledge
• Sophos UTM Firewall / Other firewall technology
• Mobile platforms (iOS & Android)
• Understanding of VOIP

Level of experience

• Computer Science at degree level is preferable

We work hard to make sure that Davroc is a positive and happy place to work. We believe everyone should be treated with respect regardless of background and are committed to the elimination of discrimination. All aspects of employment will be based on merit, competence, performance, and business needs. Qualified applicants will receive consideration for employment without regard to gender, race, class, economic status, ethnic background, sex, gender-identity, sexual orientation, age, political beliefs, disability, veteran status, or marital status. We encourage all qualified applicants to apply.

Job Type: Full-time

Salary: £26,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Flexitime
• Free parking
• Life insurance
• On-site parking
• Referral programme

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Hoddesdon, EN11 0QS: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Do you have a Computer Science qualification?

Education:

• GCSE or equivalent (preferred)

Work authorisation:

• United Kingdom (preferred)

Work Location: In person