it specialist Boston, MA
Job description
Wood Mackenzie are the global research, analytics, and consultancy business powering the natural resources industry. For 50 years, we have been providing the quality data, analytics, and insights our customers rely on to inspire their decision making.
Our dedicated oil, gas & LNG, power & renewables, chemicals, metals & mining sector teams are located around the world and deliver a variety of projects based on our assessment and valuation of thousands of individual assets, companies, and economic indicators such as market supply, demand, and price trends.
We have over 2.500 employees in 30 locations, serving customers in nearly 80 countries. Together, we inspire and innovate the markets we serve – providing invaluable intelligence to help our customers overcome the toughest challenges, and make strategic decisions that will, ultimately, accelerate the world’s transition to a more sustainable future.
WoodMac.com
Wood Mackenzie brand video
You will be responsible for providing first and second level desktop and application support to Wood Mackenzie employees ensuring a high quality, professional service is delivered. You will collaborate across time zones with team members in the USA, UK, EU, and Asia to solve issues and implement new systems. You will help deploy new hardware, software and manage application updates, as well applying security configurations.
This is a demanding role. The successful applicant will be required to work independently, manage a high volume of requests and prioritise their workload effectively, often working to tight deadlines.
The Service Desk operates between the hours of 8am and 6pm on business days and the successful applicant will need to demonstrate some flexibility in their working hours to meet this requirement.
- Customer service skills
- Strong critical thinking skills
- Desire and ability for self-guided learning
- Capability to work independently and manage priorities
- Preferable experience of working within an ITIL framework
- Preferable experience with an Office365 environment
- Preferable experience with Microsoft Active Directory
- Preferable experience with Microsoft Windows 10
- Exposure to cloud technologies (AWS/Azure)
Additional Information
Wood Mackenzie is an equal opportunities employer.
We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran’s status, age or disability.
https://www.woodmac.com/careers/jobs/
Unsolicited resumes sent to Wood Mackenzie, including unsolicited resumes sent to a Wood Mackenzie business mailing address, fax machine or email address, or directly to Wood Mackenzie employees, will be considered Wood Mackenzie property. Wood Mackenzie will not pay a fee for any placement resulting from the receipt of unsolicited resume.
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