Corporate Receptionist London, England
Job description
Client Services Team Member-Corporate Receptionist
Contract: Banking
Location: London
Hours of work: 40
Contract Type: Permanent
Join our dynamic team as a Corporate Receptionist and be part of the exhilarating journey towards making ISS the unrivalled leader in service excellence worldwide. We are on a mission to empower our customers and help them achieve their purpose, and as a Corporate Receptionist, you will play a pivotal role in making this vision a reality.
Job Description
As a key member of our team, you will have the opportunity to provide an exceptional, world-class service to our valued customers and visitors. Your proactive approach will ensure that their every need is not only met but anticipated, leaving a lasting impression of excellence. You will serve as a vital link between our esteemed clients and the dedicated Workplace Services teams, forging strong relationships with key stakeholders along the way.
In this fast-paced and rewarding role, you will thrive on the excitement of surpassing expectations. Your professionalism and positive attitude will shine through, leaving a lasting impact on everyone you interact with. You will have the chance to showcase your outstanding communication skills, both in person and over the phone, making each interaction a seamless and memorable experience.
By joining our team, you will become an integral part of a company that is revolutionising the service industry. We believe in fostering a culture of empowerment and continuous improvement, providing you with the tools and resources needed to excel in your role. With us, you will have the opportunity to grow both personally and professionally, as we invest in our employees' development and celebrate their achievement
If you are passionate about delivering excellence, building relationships, and being a part of a global leader in service provision, then seize this thrilling opportunity and apply now. Together, we will shape the future of service performance and empower our customers like never before.
Key Responsibilities
- To ensure that all client and visitor request and enquiries are fulfilled and exceed expectations
- To process all meeting room requests efficiently in line with the client meeting room and visitor management system
- To ensure that the client’s and ISS procedures and standards are met, providing a five star meet and greet service at all times and proactively welcoming visitors and tenants
- To work as part of the Front of House team maintaining five-star standards
- To assist in the training of other Client Services and Network Team Members
- To use the client site operating systems in accordance with guidelines
- To lead by example at all times and be a role model for the team
- To maintain excellent working relationships with the other onsite contractors
- To maintain excellent working relationships with the tenants and designated tenant contact points within the building
Professional and Personal Competencies/Qualifications
- Good standard of general education
- English and Maths GCSE A to C grade
- Experience of working in a fast-paced environment
- High degree of accuracy
- Excellent communication skills
- Good time management
- Customer service skills
- Technical ability - Microsoft Office (intermediate/advanced)
- Ability to work on own initiative and as part of a team
- Motivated, committed and flexible
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739
Job Types: Permanent, Full-time
Work Location: In person
Reference ID: 114812
