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You will make a major contribution to the successful support of the IT systems managed by the Trust’s IT services team, ensuring the smooth running of the systems and strive to assist all users to operate at optimum efficiency in the delivery of ICT.

Duties

• Learn from your IT colleagues and developing your IT skills in line with your apprenticeship program
• Receive training from your apprenticeship provider, undertake apprenticeship coursework and other work required by your apprenticeship provider
• Provide 1st line IT support to staff & students at your group of academy sites
• Provide IT support to users and customers contacting our helpdesk. Ensure all jobs are logged within the Helpdesk and to provide remote support to telephone users
• Ensure that the IT equipment is fully functioning and perform regular maintenance on IT equipment as directed. Setting up new machines, swapping faulty devices, carry out fault-finding, repair equipment where possible and organise external repairs where necessary
• Escalate IT support issues to an appropriate colleague
• Help to ensure the smooth running of all computer equipment within the Trust and responding to urgent IT issues
• Assist in supporting the school audio visual systems and solving projector, interactive televisions and whiteboard issues, including all school events such as open and parent evenings
• Support project roll-out across the Trust and customers supported by the Trust
• Travel to our partner schools for IT patch visits and to assist our other Academy teams where required
• Ensuring that systems and software are implemented in line with the Trust’s IT policy and be aware of and advise your line manager on all Health and Safety matters relating to IT
• Any other duties commensurate with the post, as agreed with the Trust’s IT Director
• Participation in staff events by arrangement
• Attend staff meetings
• Contribute and participate in Trust events and activities where possible
• Develop and maintain effective working relationships with other staff and parents/carers
• Adhere to the Trust values
• Follow school policies, practices and procedures
• Act in accordance with legal provisions regulating confidentiality and security of data and information in accordance with GDPR regulations

Desired skills and personal qualities

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Patience

Qualifications

• GCSE or equivalent English (Grade A*-C/9-4 or Level 2 equivalent) essential
• GCSE or equivalent IT (Grade A*-C/9-4 or Level 2 equivalent) essential
• GCSE or equivalent Maths (Grade A*-C/9-4 or Level 2 equivalent) essential