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Job Title: Technical Support Contractor - Robotics Company
Location: London, United Kingdom
Type: Contract
Hourly Rate: £20 - £25

Responsibilities:

• Provide installation support for our robotics systems at customer sites, ensuring that systems are set up correctly and functioning as intended.
• Perform routine maintenance and repairs on robotics systems, addressing any hardware issues that may arise.
• Respond to customer support tickets in a timely and professional manner, using our Zendesk platform to communicate effectively with customers.
• Speak with customers over the phone and through online channels, providing technical assistance and troubleshooting for our robotics products.
• Perform on-site training for customers, ensuring that they are proficient in the operation and maintenance of our robots.
• Record maintenance events in UpKeep to accurately record service issues.

Requirements:

• Proven experience in a technical support role, preferably within the robotics or automation industry.
• Strong understanding of robotics systems and hardware components.
• Excellent communication skills, both written and verbal, with the ability to communicate technical concepts to non-technical users.
• Familiarity with Zendesk or similar customer support platforms.
• Flexibility to travel within the London region for on-site support and training.
• Strong problem-solving skills and the ability to work independently.
• Commitment to providing exceptional customer service and support.