it specialist Jackson, MS
Job description
Background on the Organization
Through high-quality instruction, intensive academic support, and hard work,
Ambition Preparatory Charter School
ensures that all students in kindergarten through grade eight have the academic skills and self-discipline for college and life success.
Please visit our website, www.ambitionprep.org, for more information.
Responsibilities and Duties
Provide technical assistance to Ambition Prep’s staff and scholars by:
Addressing user tickets regarding hardware, software and networking issues
Walking staff through installing applications and computer peripherals
Asking targeted questions to diagnose problems
Guiding users with simple, step-by-step instructions
Conducting remote troubleshooting
Supporting technology inventorying and warranty processes
Testing alternative pathways until an issue is resolved
Customizing desktop applications to meet user needs
Recording technical issues and solutions in logs
Directing unresolved issues to the next level of support personnel
Following up with clients to ensure their systems are functional
Reporting customer feedback and potential product requests
Helping create technical documentation and manuals
Any other job-related duties assigned by management
The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Reports to: Business Associate/Operations
Desired and Required Characteristics
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
Bachelor’s Degree (Prefered)
Ability to pass a background check
US Authorization to work
Hands-on experience with Windows/Linux/Mac OS environments
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
Customer-oriented attitude
Compensation
Ambition Preparatory Charter School offers competitive salaries and benefits commensurate with experience. Ambition Preparatory Charter School is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national or ethnic origin, age, disability, pregnancy, or veteran status.
