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Hours: 35 hours per week

Shift: 9 day fortnight.

At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be.

When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture.

We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you’re ready for a new challenge and able to make a difference, then come and join us!

The role

We are currently looking to recruit an IT Associate Application Support Analyst to join our IT team.

In this role you will contribute to the ongoing assistance, support and maintenance of all applications currently in business-as-usual services within H21. Providing support, end-user training and systems troubleshooting for employees and colleagues across the business.

The successful candidate will also be actively involved in the onboarding of new services that flow through to the Applications team, including the documenting of known errors, cataloguing of workarounds and liaison with 3rd party suppliers where necessary.

Curious to know more? If you’re looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached.

We’d love to meet you!

What we’re looking for

The essential requirements for the role include:

• Exposure to providing support to employees with a broad skills set, from beginner to subject matter experts
• Experience working in an ITIL environment
• Flexible approach to working Self-motivated and driven to strive for continual improvement
• Resolution and results orientated
• Ability to work under pressure and meet tight deadlines
• Excellent customer service skills able to liaise at all levels of the organisation
• Experience working on or very closely with an IT Service Desk
• Strong organisational and analytical skills Ability to manage conflicting priorities
• Excellent written and verbal communication skills with strong attention to detail
• ITIL4 Foundation

Why us?

It’s a great time to join us. Did we mention we’re a Platinum Investors in People organisation, placing us among the top two percent of organisations assessed?

We’re passionate about people and support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.

As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon on offer being made.

With an exciting national development programme for older people’s housing, there’s never been a better time to join Housing 21.

Closing date for applications 4 June, with interviews taking place 9 June

We know that great people make a great organisation, which is why we put people at the heart of everything we do. We also know that work-life balance is just as important as professional development, so we offer a nine-day fortnight and flexible working from day one. This means you can balance being a parent with thriving as a professional or fit your work schedule around a busy social calendar!

We’re proud to be an Investors in People (IIP) Platinum organisation, which shows that not only do we actively empower our people to be the best they can be through continued training and development, but we also seek to constantly improve the ways we work. Our corporate positions play a vital role in making a difference to the lives of our residents.