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The IT & Accommodation Assistant/Coordinator will provide day to day support to the Operations Team Leader and IT and Accommodation Managers, performing day to day administrative and organisation tasks, audits, desktop IT support and reporting duties, both on site and on location.

Act as secondary authoriser for all IT Asset requests for users in assigned departments and buildings (escalating where required through the service management structure)

Ensure orders placed via the Atos catalogue are tracked through to Atos billing and BBC IT asset systems

Work with Atos/local support to ensure pool assets have appropriate system updates and are always ready for use

Liaise with Production and advise on offsite/event IT requirements and implementation

Provide on-site technology support to productions on location

Assist the Operations team leader with audits and reporting tasks

Issue and manage the tracking/updating/retrieval of Technology assets including Mobile Phones, Laptops and other mobile devices.

Assist with the implementation of the BBC Joiner/Mover/Leaver process to ensure that any IT asset is allocated/retained/transferred/retired when a staff member joins or leaves the BBC

Act as point of contact for staff for lost or stolen IT assets (logging, reporting, resupplying)

Provide basic IT assistance for staff on site (and, where possible, at events), in collaboration with BBW, Technology Division and Atos

Support the Operations team leader in matters relating to team moves and office management e.g. cutting keys, moving kit, closing down productions

Review and monitor departmental set storage expenditure and facilitate set storage disposals

Build and maintain relationships with departmental contacts and other BBC and 3rd party support teams

Assist with the various Operations team leader reports as required

Support business driven IT and accommodation activities.

Support change management initiatives with occupants and service partners. Any other associated duties that may enhance the output

An understanding of the fast moving nature of a production office and the needs of project/production based business

A working knowledge of standard Microsoft Office applications, in particular Microsoft Excel

An adaptable and flexible approach, with the ability to work in a rapidly changing work environment

Team, communication, influencing, change management and facilitation skills

Ability to manage departmental needs whilst simultaneously ensuring adherence to corporate policy

Confidence in working with large volumes of data, such as complex spreadsheets and databases, including financials

Familiarity with the structure and operation of PCs and Macs

Desirable

Experience of accommodation management, ideally within a fast changing production environment

A technical background with previous experience in IT support, or as an office or events IT Co-ordinator, ideally within a production environment

Experience of project support involving planning and forecasting for a business need

Knowledge of the types of services being delivered by Atos under the Technology Framework Contract

An understanding of the asset delivery and management processes used by Atos

Knowledge of SAP and financial processes

A working knowledge of the BBC’s business and administrative policies and procedures

The BBC is committed to building a culturally diverse workforce and therefore strongly encourages applications from under represented groups. We are committed to equality of opportunity and welcome applications from individuals, regardless of their background. We strive to be the best British content company in the world, attracting the best creative talents in the business, so that we can bring premium quality award-winning programmes, content and brands to the viewer no matter where they are.

The BBC Group has set out the first in a new series of bold steps to transform our programming and better represent the public we serve. We have the biggest financial investment to on-air inclusion in the industry, together with our existing commissioning budget, we are committed to throwing open our doors more widely than ever to diverse stories and diverse storytellers. Together with a diverse workforce we will accelerate the pace of change in increasing diversity and inclusion both on and off air

To find out more about Diversity and Inclusion at the BBC, please visit our website.

Band: A
Contract Type: Permanent
Location: Glasgow

Working Pattern: Hybrid Working (Home-based plus two/three days a week in the office)

We are really proud to share that we are a Level 2 Disability Confident Employer and so if you require any reasonable adjustments in order to apply please do contact us at [email protected] with the job reference in the subject. We advertise all our roles on Evenbreak, the specialist job board for disabled candidates

• Flexible/agile working - opportunities across the business. We’re happy to discuss a formal flexible working pattern. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at the offer stage.
• Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
• Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certifications.
• Benefits - We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days (plus an additional day which is a Corporation Day) with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.