interventions Handler

interventions Handler Remote

The AA
Full Time Remote 10.56 - 12.04 GBP Today
Job description

Company description

Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our members wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers. As an Intervenions Handler, you’ll join our exciting journey to fulfil our future vision. We aim to support the UK’s 17m drivers and to facilitate their driving lives through data and innovation; to succeed with this, we require a step-change in pace and thinking. Join us as we transform and deliver on this ambitious vision.


This is the job

Here at the AA, our insurance department are recruiting for an Interventions Handler. Our Claims Advisors put our customers at the heart of what we do by providing them an exceptional level of service and are fundamental to the growth of the AA as they ensure professional and efficient management of all claims from cradle to grave!


What will I be doing?

You’ll have the opportunity to work autonomously, ensuring each claim is proactively managed. Keeping our customers updated your role will be to manage their expectations and provide an outstanding customer journey until the claim is successfully finalised.


As a confident communicator, you’ll be on the phone liaising with third party insurers to negotiate settlement of our claims. Using tactics to encourage the reimbursement of costs within a fast timeframe, you’ll need to be proactive and use a variety of communication methods, from telephone to email or updating our system. Attention to detail is key as you manage your own portfolio of claims and see them through to settlement, handling any disputes along the way, with a commercial view to settling the claims with high success. Day to day your role will look different, so resilience is key as you adapt to the variety of tasks that come your way

What do I need?

  • Experience working within a customer facing role
  • Self- motivated
  • Target driven
  • Empathetic, assertive and diplomatic with customers
  • Resilience

Additional Information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:


  • Diverse learning and development opportunities to support you to progress in your career
  • 25 days annual leave
  • Free AA breakdown membership
  • Discounts on AA products including car and home insurance
  • Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
  • Worksave pension scheme with up to 7% employer contribution
  • Dedicated Employee Assistance Programme

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.


As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.


We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.

interventions Handler
The AA

www.theaacareers.co.uk
Basingstoke, United Kingdom
Jakob Pfaudler
Unknown / Non-Applicable
5001 to 10000 Employees
Company - Public
Motor Vehicle Repair & Maintenance
1905
Related Jobs

All Related Listed jobs

Radiography Assistant
Kingston Hospital NHS Foundation Trust Kingston upon Thames, England 27129 - 28649 GBP ANNUAL Today

Currently we have a position for a full time Radiographer Helper (Band 3) within our service, which incorporates all general radiographic assistant duties.

Customer Assistant
Morrisons Walsall, England 21000 - 21911 GBP ANNUAL Today

Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. Its why our customers

Payroll Administrator
PDSA Telford, England 10815 - 11465 GBP ANNUAL Today

This will require you to have a minimum of 2-3 years payroll experience with knowledge of statutory deadlines and relevant legislation.

Tractor Driver and farm working
T a wainwright and son Welshpool, Wales 27000 - 29000 GBP ANNUAL Today

Days are Monday to Friday with Saturday morning s and some weekends during harvesting and sowing. Job Types: Full-time, Part-time, Temp to perm, Apprenticeship.

Jo Malone London - Senior Stylist - Windsor - 30 Hours
The Estée Lauder Companies United Kingdom Today

Previous retail experience with a proven track record of achieving and/or leading a team to achieve sales and customer service targets.