Inpatient / Outpatient Bookers & Schedulers Peterborough
Job description
KeyResponsibilities Manage referrals and enquiries from GP surgeries, NHS, Insurers, and self-pay patients via electronic transfer, telephone, email and post in timely manner. Input relevant data and registering patients onto the system. To communicate and coordinate with clinical teams to ensure we book patients into services taking into consideration a patients needs, treatments required, and timeframes requested. Liaising with the clinical team and bookings lead to manage the consultant, ward, outpatients availability and capacity within the hospital. Contact and communicate to patients and third parties by phone, email, and letter. Enquiry handling and estimate/ quoting for self-pay patients Managing patient, referrer, and clinicians expectations, maintain exceptional customer service level answering or escalating all questions and enquiries in a timely manner as appropriate. Liaising with consultants, and medical secretaries to manage patient lists and amend patient details/ bookings as required. Ensure a high fill rate is achieved for each consultant / department to increase efficiency To safely handle and use confidential information, understanding the processes of confidentiality within the hospital, and when communicating with third parties. Work with wider admin teams to collate documents required for medical records or referrers for new and existing patients as required. Assisting with collating information for reporting of KPIs (Key Performance Indicators) Other ad hoc duties requested by the management team The above duties and responsibilities are not an exhaustive list and may be reviewed/ amended to meet the business needs.
