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Your responsibilities will include scheduling resources for customer projects, tracking issues, actions to completion, regular communications with key internal and external stakeholders and ensuring our milestones are met. As part of your role you will work across different departments to ensure we meet our customers expectations. You will be the first point of escalations for our customers and help to ensure their issues are addressed in a timely manner.

Primary Responsibilities

• Ensure all necessary documentation, scope and sign-off are in place for each customer project
• Ensure that team members are carrying out their tasks efficiently and within agreed scope

• Arranging installation dates for technical engineers

• Manage task prioritization and escalation with departmental teams. assigning team members to various deliverables.
• Draft new and improve existing project management office processes
• Providing post deployment support to our client’s customers
• Maintain and follow up actions and issues list in a timely manner

Experience & Skills

• Proven work experience as a Project Manager/ Project Management Office or similar role
• Good written and verbal communication skills dealing with internal/external stakeholders
• Strong attention to details and technicalities
• Excellent organizational and technical abilities
• Good interpersonal skills.
• Customer focused and being flexible in your approach.

Required Qualifications

• At least 3 years of experience in technical Project Management position

What We Offer

• Supportive leadership team that rewards initiative and success.
• Paid Time Off Programs.
• Employee Assistance Program (EAP).
• Employee Referral Bonus Program.
• Career development and potential for advancement opportunities.
• Performance bonuses.
• Employee Recognition Rewards Program.

About Uniguest
Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education, and corporate sectors. Our suite of turnkey consumer-facing technology solutions includes hardware and software solution packages, system implementation, and 24/7/365 multi-lingual support for public space kiosks, purpose-built kiosks (PC, iMac, tablet), digital signage, Interactive TV, tablets, remote printing, and more – all designed to deliver a consistent and safe experience to our clients’ customers.

Uniguest is committed to equal employment opportunity and to providing all people equal access to employment without regard to personal characteristics that are unrelated to their ability, performance, or qualifications. Uniguest prohibits discrimination and harassment against any employee or applicant for employment based on race, color, religion, national origin, sex, sexual orientation, marital status, pregnancy, gender identity, veteran status, disability, genetic information, age, or any other basis protected by law.