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Income Advisor

Job introduction

Brighton & Hove is a great place to live, learn, work and visit. Our diverse and vibrant community is passionate about the city and there’s a shared commitment to celebrating and promoting all that makes Brighton & Hove so unique.

You’ll be working in a directorate that is dedicated to empowering people from different communities and backgrounds to live well and thrive, supported by our city-wide work on fairness, inclusion, and engagement. You’ll have an ability to communicate with a diverse range of stakeholders, a deep understanding of the needs of our different communities and residents, and the skills to ensure accessibility and inclusion in your work.

We are committed to delivering an outstanding service to our residents and to making the Tenancy Team within our Housing, Neighbourhood and Communities Directorate the first choice for you to work.

If you are looking to work in a flexible and forward-thinking organisation, you have excellent customer service and administrative skills with some knowledge of housing benefits and are looking for an exciting new challenge, then we would be delighted to hear from you.

If you would like to discuss the opportunities available or would like to find out more about a career in Housing, please email [email protected] or [email protected], Income Service Managers, to arrange a conversation.

About the role

This role is critical when it comes to providing advice and support to our tenants. You will support our Housing Income Officers in providing a professional service, whilst also offering income advice to new and existing tenants. Your superb customer service skills will be utilised when you support the team with phone and email queries. You will be proactive in contacting new tenants to undertake benefit checks and providing advice and support to them to ensure a smooth and seamless service.

This customer-facing, administrative role offers lots of variety in a team that is supportive and progressive. We offer specialist in-house training on income management and housing, as well as operating a bursary scheme for more formal qualifications. There are opportunities for career progression, which we actively support and encourage.

We offer hybrid working, with a minimum of two days a week in the office depending on service requirements, to support a positive work / life balance. We can also offer fully office-based arrangements as an option. Our diverse team is based at our Housing Centre in Moulsecoomb. On the days you are working in the office you will be in a spacious and welcoming working environment, with a friendly and supportive team.

In return, we can offer you a competitive salary, training and qualifications, career progression with the opportunity to become involved with bespoke projects, flexible working, a generous annual leave allowance with the opportunity to buy extra days, staff discounts, and admittance into the Local Government Pension Scheme.

For more information about our organisation and the Income Advisor role, please download the job description / person specification.

Please read our Apply for a job at the council (brighton-hove.gov.uk) pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.

As part of your application, you will need to upload your CV and answers to some shortlisting questions. Your answers to the shortlisting questions are the most important part of your application as they will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (CV guidance (brighton-hove.gov.uk) and Shortlisting questions guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process.

Additional information

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

Work Permits: This role does not meet the requirement for UK Visas and Immigration (UKVI) Points-based Immigration System. Successful candidates will need to evidence that they have the Right to Work in the UK.

For more information about our values and the benefits of working at the council, visit Why work for us (brighton-hove.gov.uk)

Company information

Encouraging a diverse workforce

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).