Implementation Project Manager London, England
Job description
What we're building
We believe the future is in empowering businesses to make better decisions with their untapped and unstructured data. We are 100% focused on helping businesses unlock this hidden potential. Our ground-breaking software uses Natural Language Processing (machine learning) to provide novel solutions to client problems in domains where this type of technology is not generally applied. Sound interesting? Read on…
About our team
With customer happiness being the core focus, the Delivery Team consists of Customer Success Managers and Technical Project Managers who ensure the smooth implementation and customization, onboarding, and training of our products to our clients across EMEA and the USA.
What you'll be doing
Fundamentally, the Implementation Project Management team ensures successful, best-in-class delivery of our products while having sights set on ways to optimize and scale client delivery. You'll be on the front lines in a dynamic role, and you will serve as the interface between our clients and our internal teams (Product, Engineering, Sales), throughout a client's lifecycle.
You can expect to:
- Manage cross-functional teams to successfully deliver projects on time, within budget, and within the client's expectations, whether it be a lightweight or large and complex implementation
- Be the accountable or responsible stakeholder for activities that include:
- Project planning and design
- Delivery execution
- On-site client meetings
- Act as a technical liaison between internal teams (Product, Engineering, Sales) and clients
- Deliver projects of different types of projects (length, type, and location), sometimes managing more than one at a time
What you'll need
- Experience delivering end-to-end B2B software solutions externally, including deployment/implementation of on-premise and cloud solutions for large enterprise clients
- Ability to improvise, think creatively and find simple solutions to solve complex problems
- Experience with project management principles and tools (Kanban, Scrum, Retrospectives, JIRA etc.)
- Excellent written and spoken communication skills, including presentations
