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Job description

Job Title Hotel Receptionist

City Centre Hotel requires a receptionist to join an established team.

Job Purpose To ensure all guests have a great arrival and pleasant departure. To assist guests throughout their stay with any special requirements.

Role & Responsibilities

• Manage the check in and out of hotel guests
• Take, review and process hotel reservations
• Deal with enquiries from guests and over the phone accordingly
• Resolve guest issues, escalating where necessary
• Upsell the hotels food and beverage offerings
• Take responsibility for the shift banking and processes

Key Requirements

• Friendly nature with a desire to make the guest experience good
• Previous hotel experience
• Experience of hotel PMS system preferred, at the very least an ability to demonstrate computer skills to a reasonably high level

This role is a shift based role working 16 Hours in two 8 hour shifts Sat & Sun. The shifts are a mix of Early, Late and Mid depending on the needs of the business.

Job Type: Part-time
Part-time hours: 16 per week

Salary: £10.18-£10.42 per hour

Benefits:

• On-site parking

Flexible Language Requirement:

• English not required

Schedule:

• 8 hour shift

Experience:

• Hotel Reception: 1 year (required)

Work Location: In person

Reference ID: Belmont Reception