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Job description

Role Overview

To ensure the highest standard of guest care and welcome are demonstrated at all times.

Duties and Responsibilities include:

• Ensure team provides an effective, efficient service at all times to standards in line with company procedures
• Ensure efficient, effective communication between departments and reception and that effective handover between shifts takes place
• Ensure team are aware of hotel availability and use every opportunity to maximize room sales
• Be fully conversant and able to operate the hotel front office system
• Ensure all reception duties are carried out to a high standard in accordance with hotel and company procedures
• Ensure that quarterly targets set by your line manager are adhered to
• Ensure team check billing instructions and guest credit for accuracy and deal with cash and credit transactions in accordance with hotel and company procedures
• Complete any reasonable duties at the request of Line Manager/ General Manager
• Take part in any training and development activities as required
• Inspect front and back of reception for cleanliness
• Be fully conversant with and adhere to Hotel Fire Procedures, Health and Safety Policy and all other legal requirements
• Ensure total confidentiality is observed in the execution of your duties

What's in it for you?

• Special rates and discounts in our hotel.
• Company Pension

Job Type: Zero Hours

Benefits:

• Company pension (Nest)
• Employee discount 20%

Schedule:

• 8 hour shift

Job Type: Zero hours contract

Salary: From £10.42 per hour

Schedule:

• 8 hour shift

Work Location: In person