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Job description

Trainee Service Technician (Regional)
Covering London and the South

About Us

Established in 2010, Medstrom are a market-leading provider of medical devices services to the NHS and other caregiving facilities with a strong reputation for providing a reliable, dedicated and trusted service to our partners.

As an Employee Ownership Trust (EOT) we have independence in the market which is unlike any other company in the industry, and through continued growth we can offer great opportunities for you to develop with our business, which we call the “Medstrom family”.

We are guided at every level by our core values of Respect, Teamwork, Excellence, Commitment, Integrity and Trust, which is what makes us a great organisation to be a part of.

The Role

We are now looking for a Trainee Service Technician to join us and help provide high-quality medical products to customers, mainly within London and the surrounding area (including Surrey).

This role will be covering for annual leave, sickness and current business needs across a number of hospitals within the region (including Homerton, Harlow, Whittington, Archway and Surrey). Will need flexibility, as locations and requirements will change.

Working hours: Monday to Friday 9am - 5pm.

The Benefits

• Competitive basic salary of £25,000 (+ London Weighting if applicable)
• Company van provided
• Additional on-call payments
• Contributory pension scheme
• 33 days’ holiday including bank holidays
• Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company
• Discounts and cashback on shopping, supermarkets and holidays as part of our rewards scheme
• Salary Sacrifice Schemes including cycle to work
• Receive a “treat” on your birthday

This is the ideal role for a confident driver with a great customer focus to embark upon a rewarding career with a growing business.

So, if you have the right attitude and the drive to provide a high-quality service, then we want to hear from you.

The Role

As a Trainee Service Technician, you’ll be required to deliver an effective and timely maintenance service to customers. After training, this will include delivery and installation of products within agreed delivery times, repair and carry out proactive maintenance of products and support at delivery stage to customers in various environments.

Dealing with customers based mainly within hospitals in London and the surrounding area, you will:

• Deliver clean, ready-to-use products to customer sites
• Collect products after use and return to the service location
• Disinfect, function check, repair and electrical safety test products
• Complete records of testing, delivery and collection
• Maintain available product stock and spare parts inventory
• Complete product modifications when required
• Provide product demonstrations and basic training to staff
• Maintain a clean and tidy work environment
• Participate in the on-call rota (once fully trained)

Please note, this role will involve manual handling.

About You

To join us as a Trainee Service Technician, ideally you will need to have or be willing to develop the following:

Qualifications and experience requirements:

• Mechanical or electrical background desirable, but not essential as full training will be provided
• Experience of working within a healthcare setting is desirable
• Full, valid UK Driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring of these vehicles will be provided where required)
• Knowledge of Medstrom and/or other medical device manufacturers’ products is desirable, but not essential

Personal Requirements

• A proactive, ‘can-do’ attitude
• Excellent customer service skills
• The ability to communicate effectively
• The ability to work under own initiative, and follow procedures laid out by the business to achieve deadlines
• Basic knowledge of hygiene and safety rules
• Basic PC skills to include email and MS Office
• DBS-checked (or the willingness to complete one)

Experience in a customer-facing role or a driving role would also be an advantage.

Hours: Monday - Friday 9am - 5pm

Webrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.