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Job description

Our guests expect the highest standards in customer service and we are looking for a Receptionist to start ASAP

The ideal candidates will have the following:

The availability to work evenings, weekends and Bank Holidays. The Day Front Office Receptionist will be on a Rota for 7am to 3pm or 3pm-11pm shift

The main duties include but are not limited to:

• Check in any arriving guests and check out any departing guests.
• Answer telephone queries
• Good communication skills and presentation
• Answer emails
• Deal with any guest queries
• Ensure no guest is kept waiting at any time
• Help with luggage
• General reporting for reception
• To assist and support the Duty Manager in the day to day running of the reception and to ensure a consistently high level of service offered to guests. To encourage and develop team.
• Drive co-ordination and assist with development of procedures and standards within the Reception department.
• Assisting other departments whenever required

Making sure the banking and cash float is reconciled at the end of each shift

• Our Ideal Applicant:
• Prior hotel experience; preferably in Reception or Reservations
• Experience of providing excellent standards of guest care
• Knowledge of computerised check-in systems
• Familiarity with Microsoft Outlook
• Excellent standard of written and spoken English
• Smart personal presentation and polite manner
• Ability to stay calm under pressure

LIVE IN options available

Job Type: Full-time

Salary: From £9.55 per hour

Benefits:

• On-site parking

Schedule:

• 8 hour shift

Ability to commute/relocate:

• HUDDERSFIELD: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Receptionist - TOGH