Hotel Receptionist London, England
Astors Belgravia
Full Time
London, England
23000 GBP ANNUAL Today
Job description
We are looking for a Receptionist who wants to join a fantastic team at a central London hotel!
Duties:
- Attend to all guest queries in a prompt, professional manner ensuring a high level of guest satisfaction
- Knowledge of activities in the area (theatre, arts, exhibits, concerts, shows, sports and leisure activities)
- Familiar with the local restaurants and have established contacts with them to provide maximum guest service
- To act as a point of contact for all guests, providing assistance and offering them efficient customer service, identifying their needs as well as product knowledge
- Ensure the correct handling of guest messages, mail and packages
- To know details of the day’s arrivals, identify priority guests, VIPs and ensuring their rooms are checked prior to arrival and placed with relevant VIP amenities
- Making reservations and dealing with guests requests.
- Working with the Manager on a daily basis to best serve our guests
- Assist in arranging room moves, selecting appropriate rooms and arranging for luggage to be moved
Job Types: Full-time, Permanent
Salary: £23,000.00 per year
Benefits:
- Company pension
Schedule:
- 12 hour shift
- 8 hour shift
- Day shift
- Night shift
Supplemental pay types:
- Tips
Work Location: In person
Reference ID: Receptionist
