Hotel Operations Manager Swindon, Wiltshire, South West England, England
Job description
Hours: 40 hours across 5 days per week
Salary: up to £37,071.10 per annum
Atlas Hotels is hiring a Hotel Operations Manager right now at the Holiday Inn Express - Swindon.
Have you got previous experience of leading a team in a Hotel Operations environment? Great! - Our Hotel Operations Managers (HOMs) are the driving force behind the success of our hotels; responsible for creating a rewarding place to work for our people and ensuring our guests have a great experience. Great HOMs focus on employee engagement and delighting guests, all whilst being accountable for running a profitable, safe and well-maintained hotel.
In return you will receive great benefits including:
- Hotel rooms across our 58 hotels (Holiday Inn Express, Hampton by Hilton and Holiday Inn) at only £15 per night, with 50% off food and drink when staying for leisure
- Worldwide substantial employee discount at 5,000+ IHG Hotels across the globe
- A free stay worth £100 on your work anniversary every year plus a bonus cash payment as a ‘thank you’ for staying with Atlas Hotels
- Holiday allowance which increases with length of service
- Monthly cash rewards through our reward and recognition platform
- HSF Health Plan free for every employee, giving you money off dental/optical appointments and other health costs for you and your family
- Access to HSF Perkbox which provides deals and discounts from the biggest brands
- Online GP service, access to free counselling and wellness support with a 24 hour helpline
- Auto enrolment pension scheme through The Peoples Pension
- Friends and family hotel discounts
- Free parking (Subject to hotels with car parking facilities)
So what does a Hotel Operations Manager do?
Your Team:
-
Responsible for performance, development and retention of the hotel team, an understanding of what makes your team tick and how to best lead, engage with, motivate and recognise them
- Understand and role model the Atlas values, regularly spending time with the team to communicate the purpose, strategic priorities and hotel targets
- Nurture a learning culture within your hotel, prioritising learning, feedback, growth and skill development of your team to retain talent and create future leaders
- Responsible for the recruitment and onboarding of new Team Members, ensuring they receive a thorough 'Atlas Hero' Induction and positive probationary experience
- Responsible for rewarding great performance consistently, fairly and regularly, to create and maintain a culture of recognition where employees feel appreciated
- Ability to manage people and take on tough conversations where necessary to manage performance or behaviours that fall behind the Atlas standards
- Respect employees home lives and cultivate a work life balance, providing 4 weeks worth of rotas, taking a fair approach to rostering
- Ensuring Team Members understand and follow Atlas Standing Operating Procedures at all times
Your Guests and Your Hotel:
- Responsible for ensuring every guest has a great experience, would stay again and would recommend the hotel to others
- Role model excellent guest interactions on a daily basis, supporting with service recovery, ensuring every guest leaves happy
- An understanding of guest feedback, interpreting trends and creating action plans to increase areas of dissatisfaction/ low score drivers and engaging with stakeholders outside of your hotel (Cluster Operations Manager and Central Support)
- Responsible for ensuring the hotel passes all evaluations an audits with flying colours
What Experience do I need?
- Experience leading a team to success in a fast paced customer facing service environment
- Experience managing costs within your control for your property, in line with personal objectives and KPI's
- Experience of working in an environment with clear frameworks and standard operating procedures
- Leading an operational team with various skills and specialisms
- Experience coaching Team Members to reach their full potential as well as taking on the tough conversations when required
What Skills do I need?
- Leadership skills
- Engaging style, able to motivate others towards a shared goal
- Employee engagement skills; understanding of motivational and engagement practises
- Good level of emotional intelligence; understands own and others emotions, ability to unite teams behind a goal and inspire action
- Communicative, able to communicate effectively at all levels
- Organised and systematic
- Excellent customer service skills
- Drive Continuous Improvement in self and others
Applicants will be invited to take a psychometric test online as part of our hiring process. This is an opportunity to showcase your skills and abilities in a fair way. After you complete the assessments, you will receive a copy of your Workplace Insights in your email. Your unique profile identifies your strengths and potential challenges, heightening your self-awareness and helping you understand how to relate better to others in the workplace.
So why not? Click ‘apply’ now to become our Hotel Operations Manager and enter into a World of Opportunity!
