Hotel Night Receptionist

Hotel Night Receptionist Swansea, Wales

The Dragon Hotel Swansea
Full Time Swansea, Wales 11 GBP HOURLY Today
Job description

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you’ll also create the warm atmosphere that makes our guests feel at home.

Some of the duties you’ll undertake in this varied role include - telephone enquiries, reservations, preparing invoices and taking payments from our guests, conducting end of shift/day banking, and preparing for the shift ahead.

About the role:-
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalised services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Create reservations

About You:-
- Experience in a similar or front facing customer service role with an outgoing and bubbly personality
- Strong communication skills through a variety of means
- Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks.
- High attention to detail and accuracy – great at managing one’s own time
- Experience with hotel reservations software, like RoomMaster, Booking.com, Expedia etc.
- Understanding of how travel planning websites operate, like Booking and TripAdvisor

Job Type: Full-time

Salary: £11.00 per hour

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Swansea SA1 5LS: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: R3009

Hotel Night Receptionist
The Dragon Hotel Swansea

www.dragonhotel.com
Montgomery, United Kingdom
Unknown / Non-Applicable
1 to 50 Employees
Company - Private
Related Jobs

All Related Listed jobs

paralegal
Grand Recruitment Accrington, England 30000 - 27500 GBP ANNUAL Today

My client are a small yet successful legal practice in Accrington

We are looking for a Paralegal to assist our client with a variety...

Safety, Facilities, Environmental & Sustainabiltiy Manager
Static Systems Group Limited Wolverhampton, England 50000 GBP ANNUAL Today

A qualified safety and environmental professional is required to ensure the management of business risks across a range of activities including manufacturing

Care Assistant - North Liverpool
Homecarers (Liverpool) Ltd Liverpool, England 10.8 - 11.4 GBP HOURLY Today

We are passionate about providing high standards of personalised and professional care to our customers in their own homes, to enable them to live independently

Home & Community Care Assistant (Joining Incentive)
Care at Home Services South East Ltd Winchelsea, England 12 - 12.65 GBP HOURLY Today

*Funded development NVQ 2, 3 and further training, internal promotions are encouraged and supported*. *Social and Emotional Support to include Community

HR Business Partner - Band 8a - Human Resources
West Suffolk NHS Foundation Trust United Kingdom 50952 - 57349 GBP ANNUAL Today

The Workforce and HR teams at West Suffolk are devoted to our mission to make the organisation the best possible place to work, resulting in the best place to