Hotel Night Receptionist

Hotel Night Receptionist Swansea, Wales

The Dragon Hotel Swansea
Full Time Swansea, Wales 11 GBP HOURLY Today
Job description

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you’ll also create the warm atmosphere that makes our guests feel at home.

Some of the duties you’ll undertake in this varied role include - telephone enquiries, reservations, preparing invoices and taking payments from our guests, conducting end of shift/day banking, and preparing for the shift ahead.

About the role:-
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalised services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Create reservations

About You:-
- Experience in a similar or front facing customer service role with an outgoing and bubbly personality
- Strong communication skills through a variety of means
- Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks.
- High attention to detail and accuracy – great at managing one’s own time
- Experience with hotel reservations software, like RoomMaster, Booking.com, Expedia etc.
- Understanding of how travel planning websites operate, like Booking and TripAdvisor

Job Type: Full-time

Salary: £11.00 per hour

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Swansea SA1 5LS: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: R3009

Hotel Night Receptionist
The Dragon Hotel Swansea

www.dragonhotel.com
Montgomery, United Kingdom
Unknown / Non-Applicable
1 to 50 Employees
Company - Private
Related Jobs

All Related Listed jobs

Gym and Class Coordinator
Burnley College Burnley, England 20468 - 26500 GBP ANNUAL Today

With a Level 3 fitness instructor qualification, and ideally a recognised teaching qualification. Employment at the College is subject to an Enhanced DBS Check

warehouse worker
Ben's Cookies Chalgrove, England 27040 - GBP HOURLY Today

Due to sustained growth in our business, we are looking for a Warehouse Operative to join our friendly team located at Monument Park, Chalgrove,...

Accommodation Cleaner / Housekeeper
Verdant Leisure Woolacombe, England 11.75 GBP HOURLY Today

Our Accommodation Team also help keep the park facilities clean and well presented, the sales vans looking ready to move into, and are on-hand to deal with any

Assistant Manager - Part Time - GAME
GAME Darlington, North East England, England 10.7 GBP HOURLY Today

Proactively drive store performance with knowledge and creative flair. Opportunity to work in local stores to share knowledge and experiences.

Customer Support Executive
Car Finance 247 Manchester, England 25000 GBP ANNUAL Today

Our friendly Customer Support Executives are responsible for managing a client base daily, this role involves handling a mixture of heavy administration duties