Helpdesk Manager Poplar, England
Job description
Role Responsibility:
HELPDESK MANAGER
Salary: £38,000 - £40,000 per annum
Working Hours: Permanent, Full Time, 40 hours per week
Location: Trinity Buoy Wharf, London, E14 0JW
Excellent Company benefits including Contributory Pension.
About us
At G4S Facilities Management we are passionate about the services we deliver; and our facilities management professionals are at the heart of everything that we do. The Tower Hamlets Schools (THS) PFI Contract covers 24 schools in East London and is part of a wider PFI contract, covering Facilities Management contracts in London and the Midlands.
About the Role
We have an opportunity for a Helpdesk Manager to join our team this is a full time role working 40hrs for week, various shifts covering between the hours of 7.00am and 6.00pm. The purpose of this role will be to effectively manage and develop services for both Tower Hamlet Schools & LiftCo contracts to the satisfaction of the Client and G4S using standards set by the company and ensuring the consistent delivery of the contract through adhering to the Client specification. To monitor and review the service in conjunction with the Client and G4S, establishing strong formal and informal links with all parties.
Responsibilities:
Ensure the Help Desk service for both contracts are completed efficiently in line with agreed deadlines, advising the site team of any potential problems in a timely manner to avoid service failures.
Exercise robust financial and commercial principles in the management of expenditure and income within defined budgets.
Identify and develop opportunities to achieve business and revenue growth.
Work and liaise effectively with G4S managers on and off-site and relevant client management.
Promote the highest standards of customer care and monitor the quality of service provided to customers and clients by conducting daily monitoring / audits of the Helpdesk.
Provide and collate the data required to produce reports that accurately reflect G4S's service provision, including Monthly reporting information from management team and systems.
Promote and implement good practice, to the company's standard and to the client's satisfaction.
Oversee the work of the Helpdesk, providing cover where applicable and ensuring all necessary training requirements for the Helpdesk Operatives are captured and delivered in a timely manner.
The Ideal Candidate:
About you:
We are looking for passionate helpdesk professionals with experience of people management. To be successful in this role you must be confident to make decisions under pressure, remaining calm and patient when communicating with the rest of the team and other departments in the business.
As this is a versatile and exciting role applicants should be flexible and able to adapt to fluctuating workloads and service demands. Candidates therefore should also have a track record of good time management and record keeping skills.
In return, we offer:
Progression, training and development catered to you.
Charity work.
Refer A Friend incentives.
Company pension scheme with employer contributions.
G4S Life Assurance Scheme.
Subsidised healthcare plan.
Match-IT and Payroll Giving.
Confidential Counselling Services.
24/7 support specialising in health and medical.l
Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.
Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check (applicants with criminal convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant’s criminal record or the details of any offences disclosed to us). Some roles may also be subject to further pre-employment checks.
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