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Job description

At Crisis24, A GardaWorld Company, we take a proactive approach to solving business challenges and our customers are at the heart of everything we do. It’s the reason we love rolling up our sleeves and getting down to work – and it’s why we’re so successful. It takes an entire team to stand behind something big. Interested?

Job Title: Medical Case Manager - Nurse
Location: Central London or Bournemouth (Hybrid). There is a requirement for 1 shift per month in the office.
Hours: 30 per week inclusive of weekends and bank holidays. On-call for the days worked.
Department: Medical Operations
Reporting to: Chief Nurse

About Crisis24

Crisis24, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm. Championed by its 24/7 state-of-the-art Global Operations Centres, highly skilled team of intelligence analysts, and a powerful risk management platform, Crisis24 pulls together solutions, technology, and artificial intelligence experts with on-the-ground capability to manage risk at home and abroad. Its promise is to enable the world’s most influential people, disruptive brands, and prominent organizations to operate with confidence.

Crisis24 has expanded its operations, with Medical Assistance added to our Integrated Risk Management portfolio of services. With a combined expertise covering 55 years we now offer the full spectrum of medical solutions from medical advice, 24/7 medical assistance and proactive case management, to medical evacuation and repatriation services through medical service solutions dedicated to customers – a truly combined medical and security risk management industry leader.

Summary of the Role

The Nurse Case Managers are integral to the provision of Medical Assistance. Our role is to review medical information in a timely fashion and provide an expert opinion on how to provide the highest level of care to our client group. The types of cases we manage vary widely from oversight of non-urgent outpatient reviews to emergency medical evacuations.

We are specifically looking for German speaking Nurses to support recent onboarding of new clients.

Our client groups are located all round the world and as such we need to be prepared to interact with medical professionals from different countries to obtain medical information in a timely fashion that provides an effective response. We ask our medical team to draw upon their own and shared experiences to provide an informed opinion on case management. The Medical Team are a relatively small team, which make good communication skills essential as we very much encourage team working.

Key Responsibilities

The role holder will be responsible for:

• Day to day case management.
• Reaching out and contacting medical professionals on an international basis to gain medical updates on a patient’s condition.
• Demonstrate critical thinking skills when planning for case management.
• Liaise with colleagues within the Operations team to ensure open effective communication.
• Perform telephonic patient assessments.

Knowledge, skills, and experience required

• Must be a qualified and registered nurse.
• Must have a minimum of 3 yrs. clinical experience, preferably in a critical care setting but other settings will be considered if experience suitable.
• MUST speak fluent German.
• Own and promote medical case handling procedures.
• The ability to plan and manage their own caseload.
• Good problem-solving skills.
• Decision maker.
• Excellent communication skills – both verbal and written
• ‘Can do, will do’ attitude.
• Ability to take ownership of problems and resolve them.
• Effective time manager and a person who can prioritize.
• Be able to integrate and work well within a team.

Flight Nursing: Our Nurse Case Managers have opportunity to work as Flight Nurses performing international medical repatriations. This would be in addition to regular hours for which additional reimbursement would be made.

Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.