Job description
Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by: Passionately Curious We challenge the status quo, seek continual improvement and are constantly learning.
Key Responsibilities
- Provide end user support to inbound phone requests from CVS clients.
- Triage inbound service requests from CVS clients and determine the appropriate course of action to resolve the issue.
- Use the “Issue identification” model to identify problems with client computers.
- Install, modify and repair computer hardware & software.
- Run diagnostic programs to resolve computer problems.
- Tier 1 server & Network device management. (Connectivity issues & New user setup)
- Resolve technical problems with WAN & LAN issues
- Follow-up with clients to assure issue resolution
- Escalate out of scope issues to ROC II team.
- Train and educate CompuVision clients on technical standards.
- Maintain accurate and up to date documentation through the change management process.
- Maintain accurate and real time up to date timesheets.
- Attend monthly training & team meetings as required.
- Participate in the on-call rotation (1 week every 3-4 months
Skills Knowledge and Expertise
- At least 1-year practical experience in a technical support position or recent technical education experience in a post-secondary environment.
- At least 1-year demonstrated experience managing & working with the following technologies:
- Windows 7, 8, & 10
- Microsoft Office Suite (2010 & Newer)
- Windows Server 2008 R2, 2012 R2, 2016
- Active Directory
- DHCP
- DNS
- Terminal Services
- Microsoft Exchange 2007, 2010, 2013
- Office 365
About VC3
VC3 has more than 25 years of experience providing a full range of Information Technology Solutions and Services to hundreds of municipalities and organizations throughout the United States and Canada. The technologies needed by our customers have changed many times over the years, but our focus has always stayed the same: connect the best technologies with our experienced and talented engineers, programmers, web designers and support specialists to deliver solutions that take our customers to the next level of productivity and results.
We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.
About VC3
CEO: Ryan Vetsby
Revenue: $25 to $50 million (USD)
Size: 201 to 500 Employees
Type: Company - Private
Website: https://www.vc3.com
Year Founded: 1994