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Job description

Successful power sport vehicle company seeks Level 1 Helpdesk Support person. This role requires 40 hours a week on-site in Foothill Ranch, CA and offers a pay range of $20-$25 per hour, with health benefits and PTO after a 60 day probationary period.

You have exceptional intrapersonal skills and get along well with a team. You are self-motivated, have a growth mindset and are professional, reliable, and on-time. You have entry-level knowledge of the tech industry and are looking for the next step in your career.

Job responsibilities include:

• Provide first level support to our Parts and Vehicle warehouses as requested
• Receive phone calls from Team Members and Dealers for support issues
• Log calls into the ITSM tool (Easy Vista) as a Request or an Incident
• View the user's workstation remotely for diagnostic and resolution purposes
• Create ticket requests that route to the appropriate parties for approvals and fulfillment
• Provide hardware support for walk-in team members, such as replacing batteries, hard drives, or other components in laptops
• Assist with password resets and software installations
• Provide Level 1 website assistance for dealers on our Business-to-Business website
• Provide Level 1 assistance with IOS and Android devices as requested

LANGUAGE SKILLS

Ability to read and interpret technical procedures in English. Ability to print legibly in English.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts. Ability to compute rates, ratios, and percentages.

REASONING ABILITY

The ability to tell when something is wrong or is likely to go wrong. It does not involve problem solving, only recognizing there is a problem.

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Activity Percent of Time

Standing 10

Sitting 80

Walking 10

Lifting up to 10 lbs 50

Lifting up to 25 lbs 25

Vision is required 100

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office environments

Warehouse environments

Computer / Server rooms

Campus environments (multi-building)

Murphy McKay & Associates prides itself on offering a dynamic and flexible environment in which our teams can learn and grow. We have, and continue to, work with some of the biggest tech companies in the industry, giving our teams unparalleled access and insight to the world of tech.

Murphy McKay & Associates is an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.