help desk technician Okotoks
Job description
Mullen Group is one of Canada’s largest logistics providers. Our network of independently operated businesses provide a wide range of service offerings including less-than-truckload, truckload, warehousing, logistics, transload, oversized and specialized hauling transportation. In addition, we provide a diverse set of specialized services related to the energy, mining, forestry and construction industries in western Canada, including water management, fluid hauling and environmental reclamation.
WE ARE HIRING!
Our IT Shared Services Department is vital to our organization and our network of business units. We have an opportunity within our growing IT Shared Services Group in Okotoks, Alberta. We are hiring! We are looking for a candidate who has knowledge and/or training in supporting corporate computer systems, an interest in technology, strong communication skills, the ability to speak to anyone over the phone and carry on a conversation, has great speaking and keyboarding skills to explain instructions to users, and can think outside the box to solve a problem.
RESPONSIBILITIES:
· Provide exceptional first level IT support within our virtualized Windows 10/11 desktop environment.
· Utilize remote support solutions to shadow and assist our users with their computer issues.
· Communicate with users over the telephone, by email, through teams messaging, and/or in person.
· Log calls and provide detailed descriptions of resolutions in our IT service desk ticketing system.
· Microsoft 365, Active Directory and Azure AD user administration
· Troubleshoot connection issues with citrix/MFA/email, reset passwords, unlock accounts, add/remove/configure network printers, assign software licenses, install/configure software, set email up on mobile devices, procurement of new devices
· Troubleshoot issues with Office 365 programs as well as various additional software applications.
· Lifecycle management and configuration of our hardware devices including but not limited to: Printers, Desktops, Laptops, Monitors and Thin clients
· Documentation as required including updating our pool of knowledge base articles.
· lifting and moving of computer equipment up to 50 lbs
QUALIFICATIONS:
· Outstanding Customer Service skills with an interest in technology and eagerness to learn Mullen Group IT systems to provide best in class support to our users
· Quick learner, technologically inclined, patient, enjoys and is comfortable speaking to and helping users at all levels of the organization
· Excellent communication skills, fluent in English, both oral and written (being able to easily communicate with our users and provide top notch customer service over the phone is the most important attribute for this role)
· driver's license to get to and from work as well as to occasionally drive to other offices in Calgary
· Works well with others in a team environment and able to stay on task when working individually
YOUR TECHNOLOGY EXPERIENCE & SKILLSET (nice to have, not mandatory):
· IT Service Desk ticketing systems
· Bitwarden Password Manager
· Citrix workspace and Citrix Xen Director
· Customer Service over the phone
· Windows 10/11 desktop administration
· Microsoft 365, Active Directory and Azure administration
· Troubleshooting Office 365 Applications
· Knowledge in MS Teams, Adobe, and Outlook
· Experience supporting users connecting to enterprise level networks
· Configuration of computers, printers, A/V equipment, mobile devices, and thin clients.
· Knowledge in Third Party print management software
Applicants are to submit resumes by June 15, 2023. Only candidates selected for an interview will be contacted.
Attention: IT Service Desk Manager
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Work Location: In person
Application deadline: 2023-06-15
About Mullen Group
CEO: Murray K. Mullen
Revenue: $500 million to $1 billion (USD)
Size: 5001 to 10000 Employees
Type: Company - Public
Website: www.mullen-group.com
