Healthcare Improvement Co-ordinator

You will be accountable for co-ordinating and implementing our existing CHC action plan which has three clear aims:

• Raising awareness of CHC among families and professionals

• Offering support for families throughout the process

• Improving access to and quality and consistency of services

Acting as the central point of contact you will be responsible for building business cases to provide specific services and participate in practice-based learning and improvement activities.

A key purpose of this role will be developing relationships with a range of stakeholders including people with MND, specialist nurses, integrated care system leads/commissioners to promote prioritisation of MND. You will also need to accurately log and monitor delays or problems reported with CHC provision, and effectively resolve these issues as part of improvement initiatives.

This role is home based with travel requirements including, but not limited to monthly team meetings , annual for staff conference and annual for care directorate day.

What are we looking for?

An excellent communicator who can effectively liaise with people at all levels. With the ability to understand and manage complex issues.

Ability to build business cases, ensuring a focus on continuous learning and improvement of service delivery.

Experience of monitoring KPI’s, reporting mechanisms and providing accurate up to date evidence-based information to stakeholders.

Knowledge of health and social care environment would be desirable such as packages of care and funding including Continuing Healthcare Improvement.

For full role responsibilities please view the job description.

What can we offer?

• 28 days holiday, rising to 33 days after 5 years’ service, plus Bank Holidays
• Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
• Access to a 24/7 phone and video GP Service
• Life assurance
• Confidential counselling helplines
• Salary sacrifice schemes to include:
  • Cycle to work
  • Buy and sell annual leave
• BenefitHub which offers lifestyle discounts and offers on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

How to apply

Please submit a CV and a supporting statement no longer than one side of A4 that demonstrates how you meet the following areas of the role.

• Proven ability to effectively communicate with people at all levels verbally and in writing including internal and external stakeholders
• Ability to build business cases focusing on continuous learning and improvement of service delivery
• Experience of monitoring KPI’s, reporting mechanisms and processes

Where experience is asked for, please give one example showing what you did and what it achieved. Where we require evidence of ability, please explain in your supporting statement either how you would approach that particular competency or give an example to support your suitability.

Alternative Applications

To provide an inclusive application process for all our opportunities, we are open to receiving alternative applications from candidates who may find it difficult to complete our online form. For example, if you would like to apply via video or audio format, please send your recorded application, ensuring you cover the supporting statement aspect to [email protected]

About Us

The MND Association was founded in 1979. Our mission is to improve care and support for people with MND, their families and carers. We also fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We operate a hybrid working environment, together with a high level of trust and performance driven culture, we give staff the freedom and flexibility to work in the best way for them, the Association and, most importantly, people with MND.

We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.

Important Information

Please submit your application as soon as possible; due to the high volumes of applications we receive, we reserve the right to close any adverts before the closing date once we have received sufficient applications.

Our selection process will be multi-stage; this may include video call screening, and competency-based interview/s.

We are committed to the Disability Confident scheme and as such, guarantee interviews for disabled applicants that meet the requirements of the role. Reasonable adjustments can be made as required.

All internal applicants must liaise with their line manager before applying.

We request that recruitment agencies do not contact us in relation to this role and do not accept speculative CVs from recruitment agencies/ head-hunters.