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Bishops Waltham Surgery - We are looking for a Health care assistant to join our friendly nursing team, please see job description below:

JOB TITLE: Healthcare Assistant

REPORTS TO: Practice Nurse Manager (Clinically)
Practice Manager (Administratively)

HOURS: As agreed in contract of employment

Rate of pay starting at £12ph depending on experience

Job Summary:

To assist the Practice Nurses in the efficient running of the treatment room, responsible for attending to patients who wish to be seen by a health care professional. These patients will have booked appointments at ten-minute or other intervals. There is a requirement to see extra or emergency patients. The Healthcare Assistant will need to prioritise and triage the needs of patients in accordance with protocols and guidance accordingly making any necessary referrals for investigations in the appropriate manner; these should be discussed with the Practice Nurse or Duty Doctor before making such referral.

Job Responsibilities:

Diagnosing and treating patients

• Triage and treat patients wishing to see a health care professional making any necessary referrals to other members of the primary health care team
• Ensure clinical practice is safe and effective and remains within boundaries of competence and to acknowledge limitations.
• Advise patients on general health care and minor ailments with referral to other members of the primary and secondary health care team as necessary

Providing assessment, screening treatment services and health education advice (within Practice protocols):

• Reception and preparation of patients for procedures
• Phlebotomy
• ECG’s
• Urinalysis
• Blood Pressures
• Dressings and Wound Management
• NHS Health Checks
• New Patients Checks
• Removal of sutures
• Diet, weight and Lifestyle advice

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• 24hour Blood Pressure Machine fittings and advice
• Assisting with minor procedures in the treatment room

Pathological specimens and investigatory procedures

• Undertake the collection of pathological specimens including intravenous blood samples, urine etc. Perform investigatory procedures requested by the GPs

Administration and professional responsibilities

• Participate in the administrative and professional responsibilities of the Practice team
• Ensure the clinical computer system is kept up to date with accurate details of all consultations and treatments
• Ensure appropriate items of service claims are made accurately, reporting any problems to the

Practice Manager or IT Administrator

• Ensure accurate completion of all necessary documentation associated with patient health care and registration with the Practice
• Attend and participate in Practice meetings as required
• Ordering of pathology and other clinical supplies
• Restocking and maintenance of clinical areas and consulting rooms

Minor Operations/ IUCD Procedures/ Vasectomy Clinic

• To assist the doctor to carry out procedures as required.
• Report any problems to the Practice Manager

Supplies and equipment

• Maintenance of equipment and stock relating to patient care

Training and personal development

• Training requirements will be monitored by yearly appraisal and will be in accordance with

Practice requirements. Personal development will be encouraged and supported by thePractice. It is the individuals’ responsibility to remain up to date with recent developments.

• Maintain continued education by attendance at courses and study days as deemed useful or necessary for professional development.
• If it is necessary to expand the role to include additional responsibilities, full training will be given.

Liaison

• As well as the nursing team there is a need to work closely with reception and administrative staff to ensure the smooth running of the Practice, reporting any problems encountered to the relevant person and ensuring every one is aware of the different roles within the nursing team

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• There is also the need to establish and maintain good liaison with other surgeries and agencies including community and secondary care

Meetings

• It will be necessary to attend and contribute to various Practice and external meetings as requested

Areas of Responsibility

• Ensure timely submission of holiday requests to Practice Nurse Manager and ensure adequate nursing cover is provided for own holidays/courses in advance in consultation with nursing team
• To be jointly responsible for infection control, including hazardous waste in the clinical and storage areas and ensure all staff are aware of current procedures
• To monitor personal electronic mail folder (in box)
• To monitor personal tasks folder
• Ensure the Practice Nurse Manager informed of any matters arising or problems / potential problems

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills

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• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize people’s needs for alternative methods of communication and respond accordingly

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Contribution to the Implementation of Services:

The post-holder will:

• Apply Practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work

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Job Type: Part-time
Part-time hours: 24 per week

Salary: From £12.00 per hour

Benefits:

• Company pension

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Southampton: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 10/05/2023
Expected start date: 05/06/2023