Head Receptionist London, England
Job description
Job Description
Title: Head Receptionist
Department: Front of House (FOH)
Reporting to: Studio Manager
The Job
We are looking for an experienced & proactive Head Receptionist to join our busy music recording studio. This is a key role, running a 24/7 front-of-house operation for one of
Europe's busiest recording and mastering complexes. Customer service, confidence, and excellence is essential as you will be the first point of contact for all clients, and will provide high-quality front-of-house support to facilitate the smooth running of our studios.
Duties include, but are not limited to:
- Setting the tone for customer service throughout the client-facing areas of the business.
- Management of a team of receptionists, shift workers, and runners including recruitment and retention.
- Carry out performance reviews and appraisals of the team.
- Maintenance and execution of daily, weekly, and monthly standing tasks and procedures for both management and the team.
- Answering all incoming phone and email enquiries, taking those messages and passing them on to relevant parties in a timely fashion.
- Working closely with the Studios team to ensure all studios are ready for the corresponding sessions on each day.
- Overseeing the smooth running of our car park, making sure all spaces have been booked following the correct process, and clients & residents are using the correct spaces.
- Dealing with all incoming post and deliveries/booking couriers, and ordering taxis when required.
- Ensure the timely receiving of timesheets for the front-of-house team including inputting hours for payroll and liaising with the finance department.
- Monitoring and ordering stationery for departments when required.
To do this role, you will be…
- Excellent communicator; Strong verbal and written communication skills.
- Proactive, self-motivated, and a personable team player.
- Well organised, with excellent attention to detail.
- Provide a first-class service to internal and external stakeholders at all times, and be a friendly welcoming face.
- Be able to escalate issues to your manager where required.
- Have great admin & IT skills
- Be a solutions-orientated problem solver with a can-do attitude.
- Professional, dedicated, positive, and flexible approach.
- Able to multitask and work well under pressure & to deadline.
Job Type: Full-time
Salary: £30,000.00 per year
Benefits:
- Company pension
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Language:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Expected start date: 18/09/2023
