Front of House Manager Basingstoke
Job description
Basingstoke Country House Hotel & Spa
Scures Hill, Nately Scures, Nr Hook, Hampshire RG27 9JS
INDMP
The Basingstoke Country Hotel is a 121 bedroom-hotel that has ten conference suites in total, ranging in size from smaller rooms seating up to 30 guests, ideal for meetings, to larger suites seating up to 240 people. These versatile rooms make the hotel the ideal venue in which to hold a congress, meeting or convention for the Surrey and Hampshire area.
Due to continued expansion, we are looking to recruit a Front of House Manager who will:
- Recruit, train, motivate and develop all Front Office Staff, maximising guest satisfaction.
- Ensure effective room rate management to maximize occupancy and maintain or improve room yield.
- Ensure that all front office operational and control procedures are maintained effectively.
- Ensure all staff maintain a courteous and helpful approach to customers always.
- Identify sales opportunities and create a sales-driven team of professionals.
- Ensure that all customer comments and complaints are acted upon with all due diligence.
- Have a thorough knowledge of all systems and procedures used within the department and the hotel, and you must also provide help and support as required.
- Ensure all monies, floats and accounts are safeguarded and maintained effectively.
The successful candidate will be organised, punctual and well-presented, with excellent communication skills and customer service. Knowledge of Hotel Booking systems would be advantageous.
Look at our website to give you an idea of how picturesque The Basingstoke Country Hotel is!
This position offers the opportunity for you to work in an exciting, fast-paced industry!!
In return for your commitment, we will support you in this new opportunity, with
- Up to 28 days holiday including bank holidays per annum
- Discounted stays for you & your family at any of our 63 hotels & 6 parks
- Meals on duty (Subject to eligibility)
- Uniform (Subject to position)
- Accelerated promotional prospects
Britannia Hotels are an Equal Opportunities employer and applicants from non-EEC countries will require work permits or permission to work issued by the Home Office.
Britannia Hotels will not recognise any submissions related to unsolicited applications and no agency fees will apply in relation to such submissions. If an agency submits an unsolicited CV to any director or employee of our company, we will not accept liability for commissions or other charges if we subsequently employ that candidate whether directly or through another agency. Where an agency’s correspondence contains a disclaimer indicating otherwise, our policy will prevail in this regard.
Positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, candidates of any sexes or sexual orientation. All vacancies are posted both externally and internally on a weekly basis to ensure access to all applicants.
