Head of Colleague Experience Heathrow, England
Job description
This is a key time to be joining British Airways as we Build a Better BA. We take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. If you’re made of the same qualities as us, you could soon be part of the next chapter of our story. Together as one team, we’re connecting Britain with the world and the world to Britain like no one else.
The Head of Colleague Experience is responsible for creating and implementing strategies and campaigns that drive colleague cultural change to significantly improve employee experience. You'll drive the transformation initiatives that increase engagement, recognition and build a culture of trust on our journey to a Better BA.
Key duties
- Be the Group expert and a trusted partner on colleague experience, culture and engagement including advice and governance of key engagement principles, approaches, tools, insights and solutions
- Accountable, alongside other members of PLT, for turning the strategic pillar of Colleague Centricity into a compelling colleague experience
- Lead the strategy for raising the profile and awareness of the importance of colleague engagement and experience across the business
- Identify and manage key deliverables, including an integrated approach to gathering colleague data and insights, formulating action plan providing regular progress updates
- Drive senior level agreement and action to ensure high levels of engagement and collaboration, to implement action plans which drive up eNPS, engagement and OHI
- Devise the strategy for and deliver colleague insights via Reality Check and OHI and other people data, ensuring that BA is constantly adapting and improving.
- Work with HR and others to identify how to turn insights into actions, ensuring local accountability for actions and results
- Leads a team of colleague engagement, and insights professionals to enhance culture and colleague experience.
About you
- Professionally qualified or broad based business qualification or equivalent experience. Practical and significant experience in successful colleague engagement
- Experience in developing, delivering, and commissioning wellbeing and engagement to a variety of audiences.
- Experience of analysing complex data to inform appropriate interventions.
- Understands organisational dynamics
- Delivers quality and strives for continuous improvement
- Builds strong relationships with excellent communication skills, both written and verbal,
- Able to make effective recommendations based on data and analysis
- Expertise in enterprise recognition scheme and platforms
- Expertise working with colleague survey platforms and eNPS data mining
- Solution focused problem solving, action orientated with high energy, pace, agility, and pragmatism
Our Corporate and Support roles come with big potential to make your mark on our business. The airline industry changes so fast that we’re constantly evolving and finding new ways to impress customers and get ahead of our competitors. If you’re an innovator and brave and bold thinker, you will be in your element at British Airways.
Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.
Not only will you have the chance to further your career development within BA, you’ll have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, generous Life Assurance cover and a whole host of options to support your physical, mental and financial wellbeing. You can also sign up for a range of voluntary benefits such as Private Medical cover, Dental and Critical Illness cover, Technology Scheme, Cycle to Work and Electric Car Scheme. And of course, you’ll be able to enjoy the benefit of staff travel as soon as you join us.
We are an equal opportunities employer and value diversity at British Airways. We do not discriminate on the basis of race, religion, age, marital status, veteran status or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
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