guest services Stratford, London, England
Job description
Adagio Aparthotels
Adagio adapts to suit all guests needs. Our ranges of serviced apartments have been designed to match customer requirements and provide maximum comfort: Adagio Access, Adagio or Adagio Premium.
London Stratford offers spacious, comfortable apartments furnished in a warm style. Each one has a fully equipped kitchen and a lounge area to help you feel at home. The aparthotel has a gym, shared kitchen, mini market and free Wi-Fi. So whether you're here to take in a show at the O2, shop till you drop at Westfield or take care of business at Canary Wharf, we have got you covered for a great stay.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
We are looking for an enthusiastic and professional Night Guest Service Agent to join the team at Adagio Aparthotel Stratford on a Full Time basis. This position will be required to work shifts from 11pm - 7.18am, 5 days a week.
Requirement to work on weekends and week days.
The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.
You will be in charge of night reports, taking payments, keeping lobby and reception clean and tidy, prepare documents needed for the day.
- Previous experience in a hotel or customer service environment desirable
- Excellent written and verbal communication skills
- Exceptional customer service skills and an unwavering positive attitude
- The ability to successfully provide a high level of customer satisfaction
- Professional presentation essential
- Availability to work on a rotating roster (including weekends and public holidays)
