Guest Service Manager Birmingham, England
Job description
No matter what, you have the ability to smile the most welcoming smile and put the customer's needs first. You love being able to make each and every person's stay not only memorable but personal and you're able to do that because you understand the importance of the small details.
You're a mind-reader due to your ability to anticipate what your customer wants before they even knew what they wanted. And juggler – because you love change and are focused on delivering outstanding guest experience whilst overseeing a busy reception and great room.
What will I be responsible for as a Guest Service Manager?
As a Guest Service Manager at Kew Green, you will be trusted to check-in guests,respond to queries about the hotel and serve food and beverage in true Holiday Inn Express style, ensuring each and every one of them has an outstanding and memorable experience each and every time and supporting your team to deliver the same service.
As clichéd as it sounds, you'll constantly want to find innovative ways to put a smile on your customers' face. It could be as simple as serving a pizza to Amy after she's spent the last two hours travelling. Or it could be upgrading Bipin's room as he's stayed with you five times in the last month and well, why wouldn't we want to go above and beyond?
Is this Guest Service Manager role right for me?
- You'll already be an established Guest Service Assistant with knowledge of the hospitality industry who lives breathes and sleeps outstanding service.
- You're confidently able to respond to incoming queries to the hotel, whilst checking-in guests or serving a drink in the bar and all the time ensuring you provide outstanding first impressions.
As a Guest Service Manager at Kew Green, you will be given the opportunity to develop and make the most out of your career. We believe that our people are our business; so along with the tools and support you will need to get to where you want to go – we'll make sure you have fun along the way! We really are dedicated to creating a positive place where the best people want to work. This role will cover maternity leave.
What's in it for me?
Discounts across retail, restaurants, events etc (because we know life isn't just about work)- Family and Friends discounts in hotels across the Kew Green Hotels estate
- Leisure Club / Gym free membership
- International Travel at Employee Rate for other branded hotels within our brand family (and you're not just limited to good old Britain – our family has hotels that span all over the world!)
- Free onsite parking
- Meals for free on shift – hard work is hungry work!
- Progression Room to grow, with opportunities across the UK and internationally
- Uniform provided
- Flexible attitude and working hours.
Holiday Inn Express is a limited service hotel being part of IHG Family Express hotel focus on Simple, Smat, Travel where guest has got all inclusive price for what they are paying.
