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S&P Global Market Intelligence

The Role: EDM 2nd Line Technical Product Support Officer

The Team:
The EDM Technical Product Support Officer is part of a global team based in Manchester, Dallas, Sydney and India
The team is responsible for Supporting our On-Premises and Hosted clients, this consists of in-depth investigation/analysis, reproduction and resolution of customer issues which includes advising on workarounds and identifying issues for bug fixing by the development team.
Interacting with clients and colleagues via our service portal, email, telephone for support queries and to ensure accurate and timely information flows
On-call support is required on a Rota basis for which additional payment is provided
The team in Manchester currently has 7 members varying in different strengths, roles and responsibilities, it also has a vast range of experience. The team prides itself on teamwork and professionalism and work on a flex environment being mainly remote.

The Impact:
EDM is a data management platform that acquires, validates and distributes trade, operational, risk, finance and customer data. It creates a single, version of the truth in a consistent, fully audited environment. Firms benefit from greater control, on-going compliance and transparency of their data.
The role you are applying for provides installed clients with support and guidance on issues they are facing with the software, we are also there to resolve any questions or queries they may have relating to the software.
As we also support our Hosted clients, our role here as well as the above is to ensure the environment S&P manage is running smoothly, any errors or issues that arise it is our responsibility to review and resolve these within the Production environments in a timely manner
Should we not resolve issues in a timely manner it impacts our clients directly as they are not able to make critical business decisions for their company.

What’s in it for you:
The successful candidate will be trained on the EDM application and in the informational needs of modern financial institutions
The role is dynamic and provides a fantastic opportunity to build a solid career solving the data management issues of global top tier financial, Energy and Maritime and Trade institutions
Potential to learn new and cutting-edge technologies such as AWS and SaaS
As multiple internal solutions integrate with EDM there is potential to learn other technologies and software’s within the company

Responsibilities:
Join regular managed client calls and ad hoc on-prem client calls
Provide high quality Product Support to clients via email/phone/screenshares
Understand, replicate and resolve client enquiries

What We’re Looking For:
University Degree (2:1) or equivalent.
Proficiency in SQL
Experience in database management using MS SQL Server and/or Oracle
Knowledge of Active Directory, an understanding of XML and an understanding of Amazon Web Services

Personal Impact
The candidate should be outgoing, flexible, inquisitive, and self-motivated
Excellent problem-solving skills and ambitious, looking to build on their career in a fast-moving environment
Communication
Excellent oral and written communication skills with effective, appropriate communication with both external clients and internal EDM teams
Teamwork
The Product support team is made up of many talented people based in offices throughout the world who all work closely together. The candidate must be able to fit into this structure and communicate with both business and technical people in a professional manner.
The Product Support team is a friendly, close-knit team who share ideas and contribute to the improving the support offering for our client base. The successful candidate must be eager to work in such an environment

UK Eligibility
We’re now hiring for 2023 full time roles. We’re looking for final year students who are working towards a bachelor’s or master’s degree (or equivalent), and due to complete their studies and be available for a full-time role commencing in 2023.

To be eligible for our UK Graduate positions you must have the right to work full-time now and in the future. We currently do not offer visa sponsorship; however, we do run our programs in several locations across the globe and welcome you to consider those that are relevant to you.

How to apply
Submit your online application, which should include your CV, along with a short cover letter/motivational statement in one attachment (we suggest around 300 words). We want to hear more about you; why you’re interested in joining S&P Global, and why you’re interested in being considered for the role/s you have applied for.

Application and assessment process
The assessment process that follows is designed to ensure you can learn more about us, showcase your skills and find a role that is right for you.
Stage 1
Apply by submitting your CV and cover letter, ensuring your graduation month and year are clearly stated.
Stage 2
Screening stage. In most locations, this screening stage will be in the form of a telephone interview.
Stage 3
Final stage
The final stage will consist of interviews with the hiring teams. You may be considered for multiple suitable roles throughout this process.

About Company Statement:
S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.
S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.

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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.

----------------------------------------------------------- 203 - Entry Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)

Job ID: 281678
Posted On: REPLACEMENT_STRING02-03
Location: Manchester, Manchester, United Kingdom