Graduate Operations Executive London, England
Job description
Job description
Hello. We're Housekeep, one of Europe's fastest growing tech businesses. We're looking for talented graduates to join us to help us turbo-charge that growth. With decades of combined management experience within our team scaling businesses such as Zipcar, Deliveroo, Addison Lee and Utility Warehouse, this position is the ideal role for someone ambitious looking to learn and develop their career.
What do we do?
We make housework work. We find customers brilliant local cleaners. We make the whole process seamless - from click to clean to cashless payment. And we make it easier for cleaners to find work and make money. It’s smart, it’s stress-free, it’s housework that works.
We’re growing fast and have big plans
Although we’re a young business, we’re already the UK’s biggest technology platform in the £5 billion home cleaning market. And we’re growing fast at 50% per year. But we don’t want to stop there. We’ve got big plans to expand into new services and new cities - right across the UK. And one day we want to ‘own the home’. Doing everything from cleaning to gardening to fixing wonky shelves.
We’re proud of the many awards we’ve won - but it’s our customers’ feedback that really counts
Our work has been recognised by 50 plus awards. And we’re especially proud to have been named as one of Europe’s fastest growing businesses by the Financial Times three years in a row. But it’s our customers’ feedback that really counts. We’re really pleased to have over 500,000 reviews with an average rating of 4.9 stars.
We’ve managed all this because we put the customer experience at the heart of what we do. And that’s where you come in.
About the role
We’re looking for smart, ambitious graduates to deliver exceptional support to our customers and get involved in projects with tech, product, operations, and marketing.
- You’ll provide customer support via email, phone, and live chat. It’s fun, interesting, and varied.
- No two problems are the same. So, you’ll take full ownership of issues and will be empowered to fix every issue, first time, every time.
- You’ll get involved in projects and have opportunities in management, marketing, product and technology to accelerate your career
You
- University graduate
- Passionate about delivering amazing customer experiences
- Great communication skills, both written and verbal
- A positive and high-energy attitude
- Tech-savvy (Zendesk experience a bonus but not essential)
- Available to work Sunday to Thursday or Tuesday to Saturday
The perks of working for us
- Starting salary of £26,000 per year, with plenty of development opportunities
- Generous 25 days holiday allowance
- Tons of sponsored (but not too heavily organised) fun
- Potential for share options
- Extensive development opportunities including access to apprenticeships
- Free cleans
- Gym Membership
- Cycle to Work Scheme
What are you waiting for? Apply now.
Want to be part of helping to build a bigger, better business? Apply now
Job Type: Full-time
Salary: From £26,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Employee stock ownership plan
- Gym membership
- Transport links
- Work from home
Application question(s):
- Why do you want to come and work for us?
Education:
- Bachelor's (required)
Work Location: In person
