general manager

general manager Canada

Alliance Ground International
Full Time Canada 10.56 - 12.04 CAD Today
Job description

Job Description:

SUMMARY: Overseeing aircraft ground-handling services station operations including but not limited to wide- and narrow-body ramp, baggage and cabin cleaning services, GSE maintenance, primary customer service and liaison, and identification of new business opportunities.

ESSENTIAL DUTIES AND RESPONSIBILITIES - include the following. Other duties may be assigned.
  • Understand contract requirements and customer expectations.
  • Determine and maintain the necessary and appropriate amount of personnel and equipment necessary to fulfill these requirements.
  • While understanding the work requirements, plan and organize the most efficient use of resources to meet these requirements through the development and analysis of employee and equipment work schedules.
  • Direct people and maintain equipment to efficiently complete the tasks within established company standards. This is achieved through disciplined following of work schedules in line with established company standards.
  • Know company policies and interpret manuals in order to relate the interpretations to subordinates.
  • Monitor and/or conduct required training of personnel.
  • Conduct employee performance evaluations.
  • Provide employee counseling and discipline as needed.
  • Be responsible for the security of company funds, supplies, and equipment.
  • Responsible for ensuring compliance with established company safety policies and procedures.
  • Maintain a working relationship with customers and provide prompt responses to service requests.
  • Actively search for and report to station management future business opportunities.

BACKGROUND QUALIFICATIONS:
  • Five years of progressive management experience including customer service, ground handling of commercial aircraft, or Business Degree.
  • Extensive knowledge of all Transport Canada, CATSA, FAA, Labour Canada & WCB Regulations.
  • One-year minimum experience handling narrow- and wide-body aircraft.
  • Familiar with GSE maintenance procedures.
  • Familiar with airline customer computer programs.
  • Experience with customer service, understanding of IROP situations, and familiarity with international ticketing.
  • Must be able to obtain an airport security clearance which includes an extensive check of your last 5 years of employment, criminal record, and residence history.
  • Must be willing to lift up to 70 pounds in a confined space when needed / Must be willing to stand, lift, bend, push and pull for an extended time when needed/ Must be willing to work outside in all types of weather and elevated noise levels within the airport environment when needed.
  • Individuals must possess a valid driver’s abstract and have maintained a safe driving record.
  • Computer skills required.
LOCATION/SPECIFIC WORKING HOURS:
  • Must be able to work extended hours on short notice during non-routine operations.
  • Some travel required
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About Alliance Ground International

CEO: Anthony Romeo
Revenue: $100 to $500 million (USD)
Size: 10000+ Employees
Type: Company - Private
Website: https://www.allianceground.com

general manager
Alliance Ground International

https://www.allianceground.com
South Miami, United States
Anthony Romeo
$100 to $500 million (USD)
10000+ Employees
Company - Private
Airlines, Airports & Air Transportation
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