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general manager Canada

Alliance Ground International

Full Time Canada 10.56 - 12.04 CAD Today

Job description

Job Description:

SUMMARY: Overseeing aircraft ground-handling services station operations including but not limited to wide- and narrow-body ramp, baggage and cabin cleaning services, GSE maintenance, primary customer service and liaison, and identification of new business opportunities.

ESSENTIAL DUTIES AND RESPONSIBILITIES - include the following. Other duties may be assigned.

Understand contract requirements and customer expectations.
Determine and maintain the necessary and appropriate amount of personnel and equipment necessary to fulfill these requirements.
While understanding the work requirements, plan and organize the most efficient use of resources to meet these requirements through the development and analysis of employee and equipment work schedules.
Direct people and maintain equipment to efficiently complete the tasks within established company standards. This is achieved through disciplined following of work schedules in line with established company standards.
Know company policies and interpret manuals in order to relate the interpretations to subordinates.
Monitor and/or conduct required training of personnel.
Conduct employee performance evaluations.
Provide employee counseling and discipline as needed.
Be responsible for the security of company funds, supplies, and equipment.
Responsible for ensuring compliance with established company safety policies and procedures.
Maintain a working relationship with customers and provide prompt responses to service requests.
Actively search for and report to station management future business opportunities.

BACKGROUND QUALIFICATIONS:

Five years of progressive management experience including customer service, ground handling of commercial aircraft, or Business Degree.
Extensive knowledge of all Transport Canada, CATSA, FAA, Labour Canada & WCB Regulations.
One-year minimum experience handling narrow- and wide-body aircraft.
Familiar with GSE maintenance procedures.
Familiar with airline customer computer programs.
Experience with customer service, understanding of IROP situations, and familiarity with international ticketing.
Must be able to obtain an airport security clearance which includes an extensive check of your last 5 years of employment, criminal record, and residence history.
Must be willing to lift up to 70 pounds in a confined space when needed / Must be willing to stand, lift, bend, push and pull for an extended time when needed/ Must be willing to work outside in all types of weather and elevated noise levels within the airport environment when needed.
Individuals must possess a valid driver’s abstract and have maintained a safe driving record.
Computer skills required.

LOCATION/SPECIFIC WORKING HOURS:

Must be able to work extended hours on short notice during non-routine operations.
Some travel required

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.