Job description
The Front of House Supervisors are responsible for the smooth running of the front of house team as the first point of contact for all guests in our newest immersive experience Secret Cinema Presents Grease at the NEC in Birmingham. This is a customer facing role, working alongside the Operations and Security teams. All candidates must be based in Birmingham, Solihull, or the surrounding area in order to be considered.
Ideal candidates will have minimum 2 years experience in supervising a team within an events or customer service background.
Key responsibilities
- Oversee the front of house assistants; ensuring they deliver a positive and welcoming atmosphere as the first point of contact to all guests.
- Manage all position rotations and staff breaks throughout the performance shift.
- Complete staff costume checks to support the in-world narrative.
- Provide key front of house services including, but not limited to, ticket scanning and stewarding in a fast-paced environment.
- Ensure customer safety and wellbeing throughout the experience. Able to lead a site evacuation with support from the Operations and Security leaders.
- Be the first level of escalation in customer complaints before the Deputy FOH Manager.
Skills & Experience Required:
- Minimum 2+ years experience as a Supervisor in customer service or events.
- Confidence working amongst a close-knit team and interacting with large crowds on a daily basis.
- Clear communication skills; ability to to relay key information in a clear and concise manner.
- Must be comfortable working evening and weekend shifts.
- Must be local to Birmingham, Solihull, or the surrounding area.
Desired, but not required:
- Previous experience with radios/comms.
- Previous experience as an actor/performer.
- Fire Marshall certification is a plus.
To understand how Secret Group will use your personal information, please refer to our Casual Workers and Suppliers Privacy Statement