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Front of House Supervisor: Secret Cinema: Grease: Birmingham Birmingham, England

TodayTix Group

Full Time Birmingham, England 22881 - 31135 GBP ANNUAL Today

Job description

Overview

Secret Cinema has been thrilling audiences for 15 years, delivering deeply unforgettable experiences, fusing the world of cinema and site-specific immersive entertainment. Audiences get the chance to experience their favorite characters and stories in a whole new way, and with titles like Moulin Rouge!, Blade Runner and Dirty Dancing, attracting over half a million visitors in the past 5 years alone.

The Front of House Supervisors are responsible for the smooth running of the front of house team as the first point of contact for all guests in our newest immersive experience Secret Cinema Presents Grease at the NEC in Birmingham. This is a customer facing role, working alongside the Operations and Security teams. All candidates must be based in Birmingham, Solihull, or the surrounding area in order to be considered.

Ideal candidates will have minimum 2 years experience in supervising a team within an events or customer service background.

Key responsibilities

Oversee the front of house assistants; ensuring they deliver a positive and welcoming atmosphere as the first point of contact to all guests.
Manage all position rotations and staff breaks throughout the performance shift.
Complete staff costume checks to support the in-world narrative.
Provide key front of house services including, but not limited to, ticket scanning and stewarding in a fast-paced environment.
Ensure customer safety and wellbeing throughout the experience. Able to lead a site evacuation with support from the Operations and Security leaders.
Be the first level of escalation in customer complaints before the Deputy FOH Manager.

Skills & Experience Required:

Minimum 2+ years experience as a Supervisor in customer service or events.
Confidence working amongst a close-knit team and interacting with large crowds on a daily basis.
Clear communication skills; ability to to relay key information in a clear and concise manner.
Must be comfortable working evening and weekend shifts.
Must be local to Birmingham, Solihull, or the surrounding area.

Desired, but not required:

Previous experience with radios/comms.
Previous experience as an actor/performer.
Fire Marshall certification is a plus.

Secret Cinema welcomes applications from all sections of society. We are committed to equal employment opportunities regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity or any other basis as protected by applicable law. If you have a disability or additional needs that require accommodation please do not hesitate to let us know.

To understand how Secret Group will use your personal information, please refer to our Casual Workers and Suppliers Privacy Statement

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