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At Jet2.com we are proud to deliver a VIP Service to our customers.

We have some fantastic opportunities to join us as a Customer Helper - Front of House Supervisor at Manchester Airport on a fixed term basis for Summer 2023!

Reporting to the Customer Helper Duty Management Team, as a Customer Helper - Passenger Service Supervisor you will be responsible for the effective allocation of resource and co-ordination of duties of our Customer Helper – Front of House and Sales Desk Teams, to ensure that all Jet2.com and Jet2holidays customers always receive a fantastic service.

What will you do as a Customer Helper - Front of House Supervisor?

• Lead and support the day to day Customer Helper team performance on shift.
• Play an important role in ensuring the efficient running of the day to day check in and boarding operation
• Work closely with our third party partners to ensure we deliver a fantastic service.
• Be an ambassador of our safety first culture, ensuring you drive the culture through every aspect of the role.

This is a varied and fulfilling role with people and operational responsibility and will play a vital part in ensuring we achieve our On Time Performance, Safety and Customer Satisfaction targets.

This role is available on a 40 hour per week fixed term contract. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flight programme. Shifts will cover our 24/7 operation and will include working weekends and bank holidays.

What Can We Offer You?

We offer our valued colleagues a range of benefits including: -

• Excellent Salary with annual pay review
• Generous Discretionary Profit Share Scheme
• Free Car Parking
• Free Uniform
• Contributory pension scheme
• 3 x Salary Life Assurance
• 34 days holiday entitlement per annum (pro rata dependent upon contracted hours)
• Option to buy and sell annual leave
• Cycle to Work Scheme
• Career progression opportunities
• Access to Mental Health First Aiders
• Employee Assistance Programme including professional counselling
• Colleague discounts on Jet2holidays and Jet2.com holidays and flights
• Recommend a Friend scheme (£250 for successful referrals)
• Many retail discounts on travel and leisure, health, & wellbeing, eating out, shopping & lifestyle

The successful candidate will already be demonstrating Role Model behaviours. With experience of coaching and leading teams in a fast-paced, customer facing operational environment, you will have the ability to provide direction and guidance in challenging operational situations. You will share our passion for customer service and safety.

Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!