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Front Desk Officer

Job introduction

A new opportunity has arisen within the Front of House team. We are looking for a new team member to join our highly dedicated team, delivering outstanding customer service to members of the public and to support council services.

About the role

If successful, you will join a well-established team that provide cover for

• Council switchboard, the council switchboards cover the entire city and deals with a diverse range of enquires and requests.
• Customer Service Centre, be responsible for welcoming and assisting customers visiting the council’s Customer Service Centre in Hove as well as supporting customer with the enquires and online applications.

You must have excellent communication and people skills, be IT literate and have the ability to keep calm under pressure.

You will also be enthusiastic and confident in providing online support for those customers that are digitally excluded. To achieve this, you’ll have a excellent understanding of digital skills,

Based: Hove Town Hall or Bartholomew Square, Brighton

Hours: 08:30 -17:00 Monday to Friday

For an informal discussion, please contact Natasha Burney – Customer Service Team Leader 01273 291422

As part of your application, you will need to upload your CV and a supporting statement. Your supporting statement is the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (CV guidance (brighton-hove.gov.uk) and Supporting statement guidance (brighton-hove.gov.uk)) as this gives important advice which will increase your chance of success in the shortlisting process.

Additional information

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

Work Permits: This role does not meet the requirement for UK Visas and Immigration (UKVI) Points-based Immigration System. Successful candidates will need to evidence that they have the Right to Work in the UK.

For more information about our values and the benefits of working at the council, visit Why work for us (brighton-hove.gov.uk)

Company information

Encouraging a diverse workforce

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).