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Job description

Serves guests (prepares the dining room, provides waiter service and clears away) in the point of sale, in line with the F&B concept (restaurant, meeting room, breakfast, bar or patio). Provides a high standard of service both in terms of welcome and waiter service.

Main responsibilities

Duties

· Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.

· Take orders and send them to kitchen staff through the POS system.

· Deliver orders promptly to the kitchen production area.

· Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.

· Keep tables and service areas clean and tidy as per procedure manual.

· Maintain hygienic food service techniques during service.

· Take responsibility for your designated section and station.

· When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling

· Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.

· Any other reasonable request as required by your Supervisor or Hotel Management.

Health & Safety

· Actively participate in safe work practices and procedures in the workplace, use equipment safely.

· Fully understand departmental fire, evacuation and emergency procedures.

· Report/ record all accidents/incidents on the appropriate workplace register and support injured employee rehabilitation.

· Report any health or safety hazards to your Supervisor.

· Wear protective clothing and equipment provided.

· Actively participate in Accor hotel environmental initiatives.

· Report all broken or damaged equipment to a Supervisor.

Customer Service

· Provide efficient, friendly and professional service to all guests, making all guests experience positive.

· Take a positive problem solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise.

· Actively sell and promote, hotel facilities and services.

General Duties

· Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.

· Suggest any improvements that could be made to existing services or procedures.

· Attend training programmes and meetings as directed to constantly improve skills and knowledge.

· Follow the expectations and guidelines in the Accor Employee Handbook.

· Do not divulge Hotel or guest information either during or after employment with the hotel/ Accor.

Job Types: Full-time, Zero hours contract

Salary: £11.00-£11.51 per hour

Benefits:

• Company pension
• Employee discount
• Wellness programme

Shift:

• 8 hour shift

COVID-19 considerations:
n/a

Ability to commute/relocate:

• READING: reliably commute or plan to relocate before starting work (required)

Experience:

• Catering: 1 year (preferred)
• Hospitality: 1 year (preferred)
• Customer service: 1 year (preferred)
• Bartending: 1 year (preferred)

Work Location: In person

Reference ID: F&B TM