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We're looking for an Implementation Director to join our fast growing Wise Platform team in London. You'll help banks, software companies and large enterprises leverage Wise's infrastructure to offer their customers world class payments products through their own channels.
This will help us transform the international payments experience for even more customers and have a significant impact on Wise's mission

About the Wise Platform squad:

Wise Platform is a start-up within a scale up. We're a cross functional team across sales, account management, product, engineering, compliance, analytics and many other other functions. We're based across the world - from New York, to London, to Singapore and beyond.

What you'll do:

We're looking for someone with experience building, developing and scaling high performance teams globally, defining and executing on strategy and roadmap for implementation excellence, and understanding the importance of delivering a great product for our customers.

What you'll do:

• You'll demonstrate impact by defining delivery strategy, leading and managing a team of global high performing implementation managers to set and meet regional targets, establishing and execution against delivery standards, driving and supporting OKR setting/tracking.
• You'll set and execute on implementation strategy; owning and executing initiatives, working with cross functional and regional teams to help scale the function
• You'll work closely with regional teams to ensure delivery of integrations for Wise Platform, helping reach revenue targets, ensuring our partners have a seamless delivery experience to help their customers have a world class international payment experience.
• You will be responsible for hiring, developing, and supporting the global Implementation team. You'll guide our team on delivery frameworks and best practices to help our teams provide delightful implementations to our partners
• You'll go above and beyond to help the team execute - whether this is helping teams shape delivery plans with partners, joining partner calls, helping negotiate partner requirements or supporting in the process of getting partners live
• You'll be championing Wise Platform in the rest of the organisation, and liaising across functions (customer support, financial crime, operations, etc.) to build a seamless delivery experience for our partners
• You'll understand how to navigate the complex internal world of banks and large organisations. You'll get approvals and remove blockers with, or on behalf of, our internal sponsors to ensure the project stays on track.
• You'll build strong relationships and work cross functionally with GTM, Product and Engineering teams, as well as senior partner stakeholders, up to CEO and board level, helping define project or product scope, proposing new features or improvements to our current offering.

This role will give you the opportunity to:

• Reinvent the way partners around the world offer international payments to their customers, completely transforming this experience.
• Work on one of the biggest levers of our mission. We are able to reduce prices by scaling the volume of money we move - and a lot of that volume passes through bank and non bank partners..
• Be flexible in how and where you work, we understand that everyone needs a little something different so we'll do our best to make it happen.

A bit about you

• You have owned and delivered complex programs of work across enterprise/B2B partner integrations, collaborating across functions and getting the wider organisation excited about what you're delivering
• You are willing to get stuck into the execution and wear any hat if it means getting things launched tomorrow. This is expected of every lead at Wise.
• You have a proven track record of maturing IMs into bigger roles as well as hiring top talent.
• You're able to set targets, dream big and help teams deliver against these, building consensus and doing whatever it takes to get there.
• You have fresh ideas – You don't accept the status quo, but are interested in scaling teams and solving problems in novel ways. You are able to communicate the impact of those ideas and formulate plans to implement them
• You're an excellent, influential communicator: An effective communicator, you're straight up and honest. You can adapt your communication style to different audiences. You're able to persuade others and you aren't afraid to challenge something when you need to.

We're people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you're passionate about learning new things and keen to join our mission, you'll fit right in.

Also, qualifications aren't that important to us. If you've got great experience, and you're great at articulating your thinking, we'd like to hear from you.

And because we believe that diverse teams build better products, we'd especially love to hear from you if you're from an under-represented demographic.