Field Delivery Manager Stoke-on-Trent, England
Job description
About The Role
A bit about the role...
Reporting to the Regional Performance Managers you will lead a team of Metering Representative and an Assistant Field Manager to deliver contractual service levels, within the constraints of contract prices and budgets.
You will play a key role in managing the day to day operations by liaising with other business functions regarding work issues; ensuring work allocation reflects manpower availability and productive potential within the team. This will also include managing budgets and staffing levels in line with workload fluctuations to ensure profitability and delivering SLA’s in line with client agreements.
Working closely with the Senior Field Manager you’ll ensure Health & safety requirements are understood & procedures are adhered to. You’ll monitor your teams’ performance to coach & develop individuals, setting individual and team targets to drive performance and managing remediation actions required in line with company policy.. You will be responsible for driving team engagement and communication of your team through 1:1s, field audits and team briefings
What you will bring to the role...
- Awareness of the market environment
- Ability to delivering strategy & drive change
- Leadership skills including coaching & mentoring·
- A passion for delivering excellent outcomes for our people and customers
- Collaborating and co-operating
- Strong communication and people engagement skills
- Strong influencing and balanced decision making
What we offer…
- 22 days holiday increasing with length of service + 8 days bank holiday
- Access to employee assistance programmes
- Annual bonus (subject to performance)
- Discounts with national retailers
- Eye care vouchers
- Mobile Phone Discounts
- Reward & Recognition Scheme
- Company Pension Scheme
- Company Car
- London Weighting Allowance (where applicable)
About The Company
M Group Services Energy Retail Division is proud to be one of the UK's largest utilities support organisations – and we’re still growing, with some exciting times ahead. We pride ourselves on being award-winning and recognised for our diligence, customer service and expertise.
We are part of M Group Services, a £1.7 billion turnover business, with a wide and diverse field of operations that regularly presents opportunities for growth. We work with our clients and partners to ensure we keep abreast of industry developments and remain at the forefront of progress. We have been one of the Times 100 Top Track Companies for the last three years running.
