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We have a fantastic opportunity for an C & E Sales Executive to work in our dynamic Sales team at The Belfry, England’s leading Hotel and Resort. We have 320 bedrooms, 2 Rosette standard dining, five food and beverage outlets, fantastic leisure facilities including our 20 treatment rooms & pool and of course, what we are famous for…golf. We have a really exciting year ahead at The Belfry, starting with hosting The British Masters in June 2023, and continuing with the launch of new training and development opportunities and incentives.

The Belfry is synonymous with golf and has hosted the Ryder Cup four times – more than any other venue in the world. Our world class golf courses have produced some of the most dramatic moments in the history of the sport. They attract players from the UK and beyond looking to relive the Ryder Cup magic, improve their game, and to make use of the unrivalled state-of-the-art golfing facilities.

The Events Sales Team

The Belfry Hotel & Resort Sales Team recently won the miaList2021 Best Sales and Marketing Team, testament to their excellent customer relationships and results-driven work ethics. Our sales office is a fast-paced, supportive environment, with people who are passionate about delivering great service and achieving their potential.

About you

The ideal candidate will have a minimum of 2 years’ experience in a mid to large hotel sales team and possess excellent verbal & written communication skills.

In addition, you will be:

• 
  Methodical - accurate & ability to work on own initiative, with outstanding attention to detail.
• Computer literate, with experience of hotel PMS. i.e. Delphi & Opera.
• Sales focused and enthusiastic, with excellent customer service skills.
• Flexible and capable of working well within a team.

About the Role

As a C & E Sales Executive you will be responsible for supporting the sales team to achieve their targets in line with budget. The successful applicant will support the team by undertaking day to day enquiry handling and event co-ordination, ensuring The Belfry standards are maintained.

You will also be responsible for:

• 
  Following the hotel sales process, hotel show rounds and sales efforts, customer entertaining, forecasting and space release policy, event management procedures and policies, billing policies are correct and followed.
• Directly answers all incoming group inquiries/opportunities.
• Being the point of contact with the customer for all pre planning details
• Creating event function sheets to ensure clients requirements are accurately documented and distributed to the wider resort
• General call handling to discuss event details including using questioning techniques and handling objections
• Conducting face to face site visits/menu tastings and final detail calls
• Booking and attending client pre & post event meetings
• Assist in taking enquiries and covering the phones during busy period

Belfry Benefits

Wellness

• 
  Discounted gym membership and access to team-led fitness sessions, such as our Belfry running club
• Team social events throughout the year
• Belfry-wide wellness programme with external speakers, focusing on ‘mind, body & soul’
• The Burnt Chef Project partnership, offering unlimited, fully-funded counselling and mental health support
• Wagestream access to all employees – track earnings, saving accounts, and access to wages when you want
• Healthcare schemes: life assurance, 24-hour GP, health cash-plans
• Employee Assistance Programme
• The Belfry is committed to the Hotelier’s Charter, demonstrating our commitment to our people

Showing some appreciation

• 
  Long service awards
• Additional paid holiday for long service
• Reward Vouchers
• Free meals on shift in our canteen
• Annual Belfry awards
• Team appreciation events
• Fantastic resort discounts across restaurants, bars, retail, and golf
• Bed & Breakfast from £35 per room
• Free staff parking
• Subsidised taxi service for those who don’t drive
• Live-in accommodation for up to 3 months
• Relocation bonuses

Learning & Development

• 
  Excellent training and career opportunities
• Internal career pathways programmes
• Access to The Belfry Campus Learning
• Commitment to developing our team through apprenticeship programmes

Making a difference

• 
  Belfry ESG committee, dedicated to delivering an environmentally sustainable business
• Supporting industry, local and national charities
• Pledges made on ‘Make Good Grow’, offering our team’s expertise and support to good causes