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We are looking for a quality and performance driven Employment Advisor who will deliver an excellent customer service for participants, playing a pivotal role in equipping them with the skills, tools and practices they need in order to re-enter employment.

Based from our Sunderland office, Employment Advisors manage a caseload of Restart Participants, working with them to support progression into sustained employment. You will be responsible for:

• Identifying participants goals, aspirations, and barriers to employment – facilitating appropriate short and long-term solutions and interventions as required
• Monitoring ongoing progression of participants into sustainable employment whilst also developing their job search skills, strategy, empowerment and confidence
• Identifying appropriate internal and external contacts to build, develop and maintain relationships as a source of referrals for participants
• Establishing and managing relationships with Employers, following up with both participants and the Employer to gain interviews and ensure a smooth transition into employment and beyond
• Accurate and timely recording and review (for completion and completeness) of all participant details and requirements for every intervention

We welcome applications from candidates looking for flexible working hours, or the opportunity to work a 4-day working week with condensed hours. All flexible working options will be discussed further at interview stage.

For this role you will need:

• Excellent written and verbal communication skills
• The ability to build rapport with a wide range of participants, external networks and colleagues.
• To be confident in your ability to assess, mentor, motivate and coach individuals to be the best they can be.
• To be great at problem-solving and able to identify issues and implement appropriate solutions.
• Strong administration skills and good computer/technology skills, basic numeracy and good record keeping ability.
• Ideally, you will have Level 2 English and IAG Level 4 however, these are not essential.

Previous experience of working with the unemployed/recently employed having supported people with a range of barriers into work e.g., those with health conditions, skills needs, BAME communities, lone parents, those aged 50+ would be beneficial but is not essential.

For full details of the role and the person specification please review the job description available at the bottom of the page or for an informal chat please call the Recruiter Laura Sykes on 07890 061295

Please include your current salary and desired salary as part of your application, when prompted.