dispatcher Remote
Job description
check us out at www.kirksmobilerepair.com or look us up on Facebook!
MUST HAVE KNOWLEDGE OF SEMI-TRUCKS AND THE TRANSPORTATION INDUSTRY! MUST HAVE KNOWLEDGE OF SEMI-TRUCKS!!!!
Kirk’s Mobile Repair provides 24-hour roadside service for medium and heavy-duty trucks and trailers in the greater Kansas City, St. Louis, Springfield, Joplin, Branson, Des Moines Iowa and San Antonio Texas areas. Its full-service repair, preventative maintenance, and welding services make it one of the top providers in a 7-state area. Its service technicians are known for their knowledge and ability to provide a certified level of maintenance and repairs.
Kirk’s Mobile Repair is seeking a full-time dispatcher to work nights Monday through Friday 11:00 pm to 7:00 am CST as a 40-hour work week. Please make sure you are comfortable with these hours. The dispatcher is responsible for being the first point of contact for calls from company dispatchers, owner-operators, and contracted drivers. Job duties are follows:
· Performing an elite level of customer service while coordinating service technicians in the field, drivers on the road, and company dispatchers/owners
· Recording and organizing information while acting as the point of contact for all parties involved.
· Assigning Service Technicians to mobile road service requests while tracking timesheets and monitoring shifts
· Troubleshooting driver locations using map features such as mile markers, exit numbers, and points of interests
· Keeping dispatchers and owners apprised with updates throughout the repair process
· Creating Invoices and processing payments for services provided in the field
Skills
· Customer service experience in a warm-calling environment or semi truck driver or logistics experience
· Ability to manage a multi-line Polycom phone system while prioritizing customers and Service Technicians in the field
· Ability to prioritize and organize information using a Customer Relationship Management (CRM) system
· Ability to multi-task while prioritizing multiple actions including road side assistance, invoicing, and collecting payments
· Efficiency in managing multiple programs at once including messaging, service writing, data processing, vehicle location, payment processing, knowledge base software, and email.
MUST HAVE KNOWLEDGE OF SEMI-TRUCKS AND THE TRANSPORTATION INDUSTRY.
Able to type at least 50 words per minute with a maximum of 2 errors
Requirements
· High School Diploma or G.E.D.
· 10+ years of customer service experience, working as a dispatcher a plus
MUST HAVE EXPERIENCE working as a semi-truck service writer or truck driver, knowledge of parts and components on a Semi-truck or a transportation industry dispatcher is a must
· Excellent and professional communication skills
· Ability to work patiently and kindly in a high-stress / busy environment
· Ability to work well with all personalities in a mechanical / service-related environment
Must have excellent computer skills and able to type at least 50 words per minute with a maximum of 2 errors
· Experience with Nextiva, Flock, FullBay, Roadsync, Verizon, and Document 360 a plus
Job Type: Full-time
Pay: $15.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Schedule:
- 8 hour shift
- Night shift
- On call
- Overnight shift
- Overtime
Experience:
- Dispatching: 2 years (Required)
Work Location: Remote
About Kirk's Mobile Repair
Revenue: Unknown / Non-Applicable
Size: 1 to 50 Employees
Type: Company - Public
Website: www.kirksmobilerepair.com
