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Permanent Contract | 37 hours per week | £22,369 to £24,054 per annum (Grade E) | Norwich

The Direct Payment Welcome Assistant will be the first point of introduction to the DPSS Teams & services. The Welcome assistants will act as specialist in the DPSS Team regarding process and set up of Direct Payments. Delivering a service providing professional knowledge of both operational and finance related elements of the direct payment’s arena. Including care and assessment planning, the process for requesting a DP Service, DPSS information and advice, payments including payroll, promotion and advice on the personal assistant register, training packages available and employment support.

You will be liaising with Direct Payment Support Services Teams, Adult and CWD Social Care staff, and other internal/external support organisations. As a Direct Payment Welcome Assistant you will be required to use a variety of internal IT systems & software packages – for which full training will be given. You'll need to record information in relation to the persons Care Plan and in line with the Direct Payments Terms and Conditions. Other duties will include investigation of discrepancies identified as part of the 8 week monitoring process, telephone, video and written correspondence with our Service Users and Clients. Full training will be provided giving you a good understanding of Direct Payments. To be considered, you'll need experience working in an customer service/ administration role or similar, along with strong organisation and communication skills, and a willingness to learn.

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email address.

Before you apply please see the full job description and person specification in the below link – this will help you to shape your application to demonstrate how you meet the criteria for the role.

Job description and person specification

You can also find out about the rewards and benefits we offer as well as our other terms and conditions.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement with the ability to buy and sell leave
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
• Financial benefits such as:
  • ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses paid upfront (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions .
  • A payment if you refer someone you know to a hard to fill job.
  • Tax efficient ways of getting extra pension, new bikes and electric cars.
    

Closing date: 05 July 2023