Desk based account manager

Desk based account manager Glasgow, Scotland

BT Group
Full Time Glasgow, Scotland 25405 - 44981 GBP ANNUAL Today
Job description

Desk based account manager

Job Req ID: 12715
Posting Date: 15-Mar-2023
Function: Sales and Commercial
Location: Alexander Bain House, Glasgow, United Kingdom
Salary: Competitive + benefits
Why this job matters
The Account Management Professional assists with customer operations and impacts account success within a defined portfolio and may coordinate a team through the execution of high priority. The main focus is the Scottish Public Sector, ensuring that we facilitate a smooth customer order journey.
What you’ll be doing
1. Executes account activity and success positioning as a key contact throughout the lifecycle of the customer.
2. Supports the implementation of the BT group sales strategy with key customer accounts in order to contribute to the growth of revenue pools.
3. Supports and drives as a member of an account facing team empowering an ability to drive outcomes within the portfolio of accounts areas by selling strategic services.
4. Provides support when reaching out and prospecting to corporates that aren't active customers.
5. Supports customers' success by acting as a facilitator to meet a needs.
6. Supports account leads in addressing customer needs and challenges.
7. Collates comprehensive information on products and services, ensuring knowledge is current.
8. Supports critical customer-facing activities including executive engagement, company visits, briefings, and ideation workshops.
9. Supports in the implementation of ways to improve working processes within the account management team.
Five Key Skills
1. Account Planning
2. Solution Selling
3. Customer Insights
4. Interpersonal
5. Collaboration
The skills you’ll need
Collaboration
Customer Service
Customer Success
Communication
Account Planning
Issue Resolution
Business Development
Customer Advocacy
Customer Insights
Account Management
Risk Management
Interpersonal
Customer Relationship Management
Solution Selling
Our leadership standards
Looking in:
Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
Benefits
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.


Benefits of working for BT include:
  • Competitive salary
  • World-class training and development opportunities
  • 25 days’ annual leave (not including bank holidays)
  • Discounted broadband, mobile and TV packages
  • Share option and pension scheme programmes
  • Flexible benefits to fit around you


Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week, with 2 flexible days per week.

Desk based account manager
BT Group

www.bt.com/careers
London, United Kingdom
Philip Jansen
Unknown / Non-Applicable
10000+ Employees
Company - Public
Telecommunications Services
1846
Related Jobs

All Related Listed jobs

Nights Team Member
Premier Inn Motherwell, Scotland 11.42 GBP HOURLY Today

Part-time hours: 7 per week. Responsible for delivering supermarket orders to the customer's designated address. Fluent in English, can communicate normally.

director operations manager
AdventHealth Corporate Tampa, FL Today
Model Booker
ASOS London, England 58382 - 127839 GBP ANNUAL Today

Working alongside other bookers to source options and bookings for all talent bookings required for ASOS in house shoots, approx 30 models per day (including

construction
Farnborough College of Technology Farnborough, Hampshire, South East England, England Today

Job reference: REQ001143

Application closing date: 30/06/2023

Basis: Hourly Paid

If you are proud to...

Assistant Manager
Boots London Today

Deliver a sustainable and efficient retail and pharmacy operating platform in your store to ensure stock availability, control costs, minimise loss and meet our